Swiss-Belsuites Pounamu, Queenstown - Queenstown 110 Frankton Road
4.1/5
★
based on 8 reviews
Contact Swiss-Belsuites Pounamu, Queenstown
| Address : | Swiss-Belsuites Pounamu, Queenstown 110 Frankton Road, Queenstown 9300, New Zealand |
| Phone : | 📞 +88 |
| Postal code : | 9300 |
| Website : | http://www.swiss-belhotel.com/en-gb/swiss-belsuites-pounamu-queenstown |
| Categories : | |
| Description : | Modern studios & apartments in an upmarket hotel offering lake & mountain views, plus free parking. |
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Brittney Adams on Google
★ ★ ★ ★ ★ Where to begin. The room had a great view, and was really large. However, it was not what I would call clean or well kept. There was a thick layer of dust on the walls, the bathroom had some mouldy grout and seal spots. The doors and door handles were filthy, and there were broken cupboards and accessories.
There was meant to be breakfast included, and we were told it was in our room, when we realised it wasn't we contacted reception, they apologised and said they would make sure were received it in the morning.
We didn't receive the breakfast and went elsewhere.
Overall the stay was really disappointing for the rate we paid, and to us, it was a total waste of money.
We will not be back and have shared our experience with others to.
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Lucy Fowler on Google
★ ★ ★ ★ ★ From the time we booked these suites, right up until we left, my husband and I have had nothing but the best service. Maria who took our original booking and greeted us upon arrival has been an absolute delight to deal with so thank you for this great first impression. The room is spotless, the beds very comfortable and the view from our room (Block 1 - upstairs 1 bedroom apartment) is nothing short of spectacular. The balcony is a good size and love the gas fireplace which makes for a very special stay. Very close to town - 2 min drive. Highly recommend.
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Trevor May on Google
★ ★ ★ ★ ★ Fantastic veiw. Great service. Good parking. Cleaning let ot down a little, but otherwise very happy with our stay.
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Shien Y on Google
★ ★ ★ ★ ★ Really great lake view, nice and tidy worth the price, 4 stars mainly because of the stairs to reach your room, suggest a ramp for luggages.
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Mike Gencic on Google
★ ★ ★ ★ ★ Full disclosure I haven’t stayed at this hotel because I did not feel safe going through with my booking. My review (2 stars) is based on this hotel’s lack of repose when asked about their COVID protocols and percentage of vaccinated staff.
I simply asked to see their COVID protection framework processes that they are implementing, in an effort to protect Aotearoa from increased community transmission and the percentage of fully vaccinated staff and contractors that they employ; and I never heard back from them!
This lack of communication made me honestly feel unsafe in these trying times and made me reconsider my trip to Queenstown this Christmas and New Years period.
The communication in question was done via Booking.com and the staff have read the message from me asking for the above information.
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Saiyam Jain on Google
★ ★ ★ ★ ★ Really beautiful views from the 1 bedroom apartments of the lake. Very spacious room with a separate living area along with fireplace.
Beautiful aesthetic and parking is available for free for 1 bedroom apartment guests.
Only issue is that main city center of Queenstown is around 1km far and parking is a big challenge in city center / or damn expensive if you want to park for full day.
Breakfast - 7/10
Room - 9/10
Location - 7/10
Service - 9/10
Views - 9/10
Value for Money - 8/10
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D-J Williams on Google
★ ★ ★ ★ ★ Great set up with lots of room, kitchen, laundry, the lot plus views, balcony and car park. Easy walk to town. Distracting vista of lake, mountains and main road - which tbh isn’t much of a disruption.
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Kerry Garrett on Google
★ ★ ★ ★ ★ Nice big appartment - however it had a terrible smell - maybe used to be a smokers room? Bathrooms great and fabulous shower. All the cooking facilities you need and plenty of couches to sprawl out on. No air conditioning - but there was fans in the wardrobes. Washing machine was handy.
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