Swiss-Belsuites Victoria Park, Auckland - Auckland CBD
4.1/5
★
based on 8 reviews
Contact Swiss-Belsuites Victoria Park, Auckland
| Address : | Swiss-Belsuites Victoria Park, Auckland 206 Victoria Street West, Auckland CBD, Auckland 1010, New Zealand |
| Phone : | 📞 +99888 |
| Postal code : | 1010 |
| Website : | http://www.swiss-belhotel.com/en-gb/swiss-belsuites-victoria-park |
| Categories : |
Hotel
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| Description : | Contemporary 1- to 3-bedroom suites with balconies in a streamlined hotel featuring harbour views. |
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Mark on Google
★ ★ ★ ★ ★ Awesome place to stay good location good pricing of payment the receptionist really happy go lucky go to person and it made me feel welcome the manager of the other hand she needs to lose customer service skills maybe take a note from the receptionist book very nice lady both are actually you I don’t know what you need you need to go to another hotel and have a sleep
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Rosie When on Google
★ ★ ★ ★ ★ I stayed here for only one night but I gotta say I am fascinated by this place ! Customer service was so nice and warm. Superb room that makes you enjoy every single moment of the stay. They provide everything you need, there’s an oven and many kitchenware tools for cooking lovers. I have nothing to complain and I love how they set up the rooms and the vibe of the whole place so much. Everything inside these rooms has great quality with elegant and modern looking. Cafe shop is right on the G floor for a quick breakfast or lunch. Super enjoyable, super satisfying. I will be coming back to Swiss-Belsuites over and over again, not only in Nz, but also when I travel to overseas as well. I’m so glad I found this place :)
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Frank van den Hout on Google
★ ★ ★ ★ ★ Picking up passengers for transfer. Clumsy layout at front. Pickup in garage ok
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boris mo on Google
★ ★ ★ ★ ★ We did not stay at this accomodation however we intended to book a stay for family over Christmas as we needed an accessible room for a wheelchair bound family member which this accomodation provides. We enquired and was told by the receptionist that they will get back to us with photos and information later on in the day however that information never came and we called back the following day and she told us she was too busy because she was by herself. She was rude unapologetic, u professional and dismissive of our enquiries giving excuses rather than solutions in the end hung up on us abruptly as I was speaking. Definitely would not recommend this accomodation after the appalling customer service we received.
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Finn El Humano on Google
★ ★ ★ ★ ★ Sooo Bad, When i uncovered the blankets under the sheets they had what looked like blood stains on em, The mattresses had huge stains on em, Just gross and unhygienic, Our room was never cleaned when we came back to it after our wedding last night And a guy who we were told was the Manager was rude to my Brother in law and my 4year old nephew who has Autusim, my Brother in law apologised for my nephew banging on the door window and let the Manager know he had Autusim, But you know how kids are weather or not theyre autustic, nothing malicious or anything just kid being a kid, The Manager told him "You should go take him for a walk" hes lucky my Brother in law didnt sock him in the mouth. Would never recommend this place, The reception people were cool, wish i could give zero stars to be honest. Just Terrible.
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Moana Hira on Google
★ ★ ★ ★ ★ TERRIBLE customer service! Would NOT recommend staying here. Such a shame because the facilities are nice but is heavily let down by front desk personnel and hotel general manager. Was told we WOULD NOT receive our $300 bond back because ONE singular bottle was broken in the staircase, even though the general manger and Zoe (front desk personnel) was able to show NO PROOF that it was one of the people in our rooms that had broken it.
Very ridiculous that they take our $300 for one broken bottle, with no proof of the act and no damage done to the room.
Poor management behaviour. Very disappointed and annoyed to take our money off us just before Christmas holidays!
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imashini niluthpala on Google
★ ★ ★ ★ ★ Poor customer service!!! Our check-in took almost one hour and charged $400 bond for 2 rooms. We booked 2 of the two bedroom Swiss-super suite and upon check-in charged us different prices (less) to what was quoted. Nevermind. Everything was paid off during the check-in and we were told that we are good to go. Given 4 room key cards and had no room numbers mentioned on them!!! Was a nightmare to figure out what key card goes to which room. The next day was our wedding day, in the middle of the reception got a call saying that there’s still a balance of $104 which will be deducted from our bond. The person who called was rude and we asked will call back the next day sort this out even after settling everything at the check-in there should not be any remaining balance left, yet without our consent the money was deducted from our bond. We were soo disgusted, ruined our wedding day and Would not recommend anyone staying here!!
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W F on Google
★ ★ ★ ★ ★ Decently sized rooms with a view and a nice sized balcony and outside seating area as advertised. Only downfall is the reception area & the parking. We spent quite a bit on parking as we couldn't get any off-street + the reception area isn't too welcoming as it gets crowded when there are more than 5 - 6 people checking in at a time & looks pretty in-professional. But other than that we had a great stay.
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