The Hour Glass Auckland | Official Rolex Retailer | Official Rolex Service Centre - Auckland CBD

April 2022 First Hublot with 10 day power reserve and first Tag ! Amazing pair thanks to Fong from Hourglass ! Feb 2022 Amazing to try on the Louis Erard regulator ! The Hourglass Singapore special edition. Such fun way to look at the time ! Great collaboration piece . 2022 surprised by new addition of the German brand Nomos ! In house movement of great value , sleek design language with see through case back available ! Dec 2021 Christmas visit Received a very warm welcome by the team at The Hour Glass Auckland. Exceptional service and dedication by the team to assist me to go one step up along my horological journey. Special shout out to Sylvia and Fong to help me securing an outer space kind of dream watch. Happy 42th anniversary to The Hour Glass ! I look forward to many years of enjoyment to come! Nov 2021 Daytona feast First visit after the retail opens up Utterly surprised by the number of Rolex exhibition pieces available to view and for trying on ! The rose gold Daytona is a heavy hitter alright ! there were 3 Daytonas, black stainless steel , two tones were amongst with this rose gold Danni was very patient and fed my hunger , at the same time told me intriguing stories behind brands and creative design of bvlgari octo. I should be back for such delightful experience! Aug 2021 Another well worthy visit to the boutique just before lockdown Checked out the bvlgari world record breaking watches. There were plenty of stock of various models including something for the ladies. The boutique had plenty of foot traffic , however every customer was served promptly. I particularly like the fact that during the viewing process there was no interruption, the service was tailormade and dedicated as always at The Hour Glass Viewing experience with Fong was a horological feast as always July 2021 Back at the store again to pick up a Rolex piece that went in for a repair. Being the Official Rolex Service Centre , the watch went through stringent testing to make sure it met the highest standard as dictated by Rolex. The process was efficient and professional with very quick turn around time. I was updated regularly. Upon arrival I received excellent service by Paula and Sam, whom assisted me to try on some stunning pieces ! A pleasure as always ! July2021 My favourite store in NZ ! There is often exhibition of various unique pieces from brands such as Rolex, Hublot etc ... There are plenty of stock of various brands and Fong would always go the extra mile to discuss my need. Whether you are buying for occasion, seasoned collector or simply a casual browse, I would strongly recommend The Hour Glass Auckland ! Jan 2021 Visited the Rolex exhibition and got to check out the latest models in metal. Despite a huge crowd I had great service as always by Fong. walked away with a Loingines. An entertaining experience ! visit in Dec 2020 I had a very Merry Christmas at The Hour Glass Auckland . The boutique experience has been top notch and consistent over the many times that I visited the boutique. The sales team was attentive to me  providing personalised advice while shopping for my self and also looking for a gift. There were Plenty of stock  of various brands. The new Hublot was eye opening and the Oris was very affordable. Thanks to the  GREAT Sales Team,special shout  out  to Fong and Sylvia. Without needing to travel oversea,  the best boutique experience can be had  at the heart of Auckland CIty ! Oct 2020 I had the best thing that happened in 2020 when I visited The Hour Glass. Sylvia, Paula and Fong have been exceptional in customer service, helping me buying what I like.  It's tailor-made professional service without pressure. Fong always extends my knowledge and passion for watches, always available for  a pleasant chat any time of the week. Through the purchases , The Hour Glass has helped me celebrate many milestones in my life. I would highly recommend this boutique experience.

I would like to say a huge thank you to Ming Sun for helping my son to get his first Rolex this week! Ming is so kind, friendly and genuine! His service and dedication towards us was fantastic. Ming introduced and explained everything to us patiently and in great detail. Overall, it was an awesome purchasing experience thanks to Ming, I highly recommend him! My son is still so excited about his watch and enjoying it every day! We would love to return to this store again in the future!

my 10th year wedding anniversary was saved with help from Alen, Sylvia, and hourglass team. amazing team with great service, and help and support. if you are looking for something special, no words needed, don't waste your time, just go to hourglass and look for Alen, or Sylvia for help. they are amazing, kind, and will help you find something you are looking for. thank you so much again Alen, and Sylvia for helping me live a happy life with my happy wife. looking forward to seeing you in the near future :)

I am very glad to meet the Sales Paula, she is professional and patient person. She definitely can understand what I want and I think the sales professional for the purchase of watches is really important. Thank you Paula. The decoration in the store is also very beautiful. It is recommended that you can go shopping there, and It will be a really nice experience.

I want to thank Stefan and the team at Hour Glass for helping us with a perfect birthday present for our lovely mum. Excellent knowledge from the staff and the store is presented perfectly. We will be back 100% ! GK

It was an excellent experience at the hour glass i have had a perfect watch for my mums birthday and she could not be happier with it. A big thanks to Danni Wang, she looked after the customer so well with her professional, knowlwdgeable and courteous manner, made my mums birthday gift purchase easy and memorable. Thank you.

Every visit is wonderful shopping experience by SAM Su and he always take time to talk me through all of my enquires. Excellent service & extremely helpful, I look forward to my next timepiece. Would highly recommend to anyone! ♥️ (#Tank Must by Cartier)

I am very glad to meet Paula and wanted to give her a big thank for the excellent services she provided. Paula is super patient and super professional. We asked thousand of questions and tried many watches on, finally got my first ever luxury watch! Definitely recommended Paula and her team at the Hour Glass.