V For Hair & Beauty - Merivale

Terrible service! We booked in a golden girls appointment for my mother, who is a retiree. She wasn’t informed this would be charged more than double what she expected (a golden girls cut is $65 which is already expensive for her, but she was charged $145 for a ‘full restyle’) - as a gold card holder she doesn’t have that sort of disposable income, and had we known at the start we would have taken her elsewhere! Plus we booked online and received confirmation of the time of the appointment, but when the reminder arrived it was a different time stated- no apology, no notification that it was changed. Very unprofessional!

Had a beautiful facial with Pam, she was knowledgeable, honest and gave me a relaxing experience. My skin’s acne redness noticeably improved after 1 treatment. Rebooked straight away- thanks Pam!

Hair done OK but customer service is to REGRET coming here again, NOT GOOD VALUE FOR MONEY based on my +10 years customer service job roles. I have never done a Google review, but I am truly disappointed with today’s service. You would be wondering why I chose visiting and stayed here? Because I wanted my hair smoothing done ASAP and the only available place in Christchurch was this. All started with my booking call. When I asked twice regarding the available times to get an appointment as I could not hear well, the Stylist Director said me “I already told you”, in a sarcastic tone which is disrespectful to challenge a customer with. On my appointment, I was looked after by the friendly beauty therapist in reception who did my washing and divided my hair to be straightened. I would suggest for her to explain since the start how a visit is planned as I was lost whether she or the Stylist Director will be doing my hair, or what are the treatment's steps, etc. She even gave me the new customer form/informed consent (to state if I have any product allergy for instance) AFTER adding products in my hair, which I found pointless. During the hair treatment, the Stylist Director showed off his technical skills. However, he opted to have multiple interruptions: facing customers in reception or going away to talk about concerns with other staff or customers, which is unprofessional as you do not get the feeling he is focusing on what he is doing on you. He would have mentioned: “Sorry, I will be right back”, simply things to apologies at any point. Also, he asked me how long I have been in NZ and then he said “Your English is good”. Again, might being careful with those statements as I did not ask to be rated with my English skills and would suggest to make sure someone is always in reception so the client on the chair is not affected and feels well looked after. He also tried to sell me the aftercare products which was the longest conversation I had with him. I would suggest in order to engage or get the willingness of your customers for further investment, have those conversations to connect since the start, not when you are looking to generate more sales. Further, the owner gave some USB instructions to one of the male staff (who was blowing dry my hair) and finished saying “don’t ask me again” in a tone like he was incompetent. I would recommend if there are internal training/arrangements to sort out, do it without facing the customers. It is very uncomfortable to hear that staff tension when all you look for in a beauty salon is a relaxed experience. Also, cleanliness here is careless as the black trolleys surfaces where the hair tools are kept and also the black shoulder covers (which are placed on top of the black gown) had rest of hair products, the tea towels to clean your hands (on the tea trays) had pinkish/oranges stains, for instance. The Stylist Director told me the price for the hair smoothing was FROM $199. Then, he mentioned if he considers that the hair is thicker or with any complexity to add more product, he would charge $40 or $50 more on top of the $199 as maximum. When he was going to start the application of the product, he told me that my hair is healthy and ok, so he “won’t be charging more than $250”. At the end, they asked me to pay $250. This last did not make sense AT ALL. I did not say anything at the counter as I was deeply upset and just wanted to leave. Not happy and well below my expectations. Sad by giving this review. But with my experience, this is an opportunity for V for Hair and Beauty to raise its standards of customer care.

I had a pedicure with Pam today. I purchased an online pedicure special and found the service today was very good and great value. Pam was very considerate as I had an injury and she was very aware of that during my pedicure. I love my bright pink nails. Thanks Pam.

I recently had 2 treatments at V for Beauty with Harinder and Ankita. They were both excellent and very professional. Highly recommend!

I got a few alerts to please leave a review after the appointment I had, so here it is - 100% waste of $300 dollars. Having had keratin treatments for the last 4+ years and loving them this was the first time I tried V For Hair and it did absolutely nothing. I paid a deposit before the appointment and ended up getting charged the rest of what I was quoted + + + for more product which I was not consulted on what the extra price would be... I walked out having paid $100 more than quoted for a keratin treatment that did nothing. Terrible.

Got my hair cut, just got the ends off… $120 later my hair looks like a three tier cake, the hairdresser took it upon her self to add in layers which look horrendous and really just been cut straight across at three different heights. I also cannot tie my hair up anymore as it’s to short and falls out. When I went in my hair was down to my lower back, now it is hacked at and short

I had a facial from trainee Kasey, with Pam's guidance. I thoroughly enjoyed it. The staff were all very friendly, also a beautiful set up too. Highly recommend V for hair and beauty!!!!