Victoria Lodge - Victoria

The website photos do not indicate the standard of the place, 3 families making same complaint that the rooms are not what is advertised. Staff showed no interest, said we could go to another place if we don't like it, however due to cancellation policy we would have to pay late cancellation fees. Highly not recommended.

We loved this place! 2 bedroom unit with quaint downstairs was exactly what we needed for our little family! The manager was a lovely woman who went the extra mile for us with helping with our laundry and fixing the lights when they weren’t working. The car park was a little tight for our large car- but there was plenty of nearby on free parking. Really close to shops and ammenities. Would recommend!

Carpet, bathroom fixtures & fitting very dated, plug needs replacing. Old & tired, carpet should be replaced, stained and underfelt worn flat. Loved outside spa, quaint , slept soundly. Hostess very ameniable.

The photos are very deceiving, definitely not at all what we seen in person. The only good thing about this place was the lady at reception who was very friendly and the location. Otherwise everything was extremely filthy and smelly even from the reception area. Our very first impression of the place was horrible and I tried to give it the benefit of the doubt to check out the bedrooms but it just got worse! Apparently the lady was very surprised by our reaction and had never heard complaints before. Obviously this was completely false from reading all the reviews now.

This wasn't a clean or comfortable room and I was not impressed. Very hot and stuffy. Small windows. Little airflow or natural light in the room. Door had to be open to breathe in the hot weather. No air con. Manager told us we couldn't park our little car in front of our unit, because it will block other traffic getting past. We were forced to park some distance away. My mum was with me and has bad knees and a mobility parking sticker. Walking for her can be a struggle, but she doesn't like to make a fuss. He then tells the people who book in next door (an hour later) to park their massive SUV parallel to our room, right in front of our door (literally 3 ft from our door) so we now have no view out, no breeze and no light. When we said that we had been told to park elsewhere to not block traffic the reply was "man at desk say we park here. So we park here." We then had no privacy as they were out in their vehicle every few minutes, or sitting at their patio table RIGHT THERE talking loudly and a child of about 7 who was yelling and screaming. It was annoying as hell, but if we shut the door it was STIFLING hot. After 2 hours, I was ready to leave. I would have gone to the manager or forfeited the money and gone elsewhere, but the old girl was tired and didn't want to move once she'd dragged her case down to the room and unpacked. Her knees were swollen and it was late by then, so all we could do was bear it. We were up and gone by 8am. Note: "Hot tub in room" is inaccessible to anyone with mobility issues or wider than the window you have to climb through to access it. It's kinda icky too. Filled it up and pubes, lint and scum floating on the surface of the water. Clearly not washed out after each guest. Found chocolate wrapper rubbish in the drawer, old food container in the microwave and pubes on blankets. Dresser knob fell off. Shower tiles cracked and no water pressure. May have been more tolerable had we been able to park closer and the cleanliness was better but would not stay here again. 2 stars only for location and quick check in. Other than that, *nerp*

Kasia and Shane went above and beyond when we stayed at Victoria Lodge. They made our visit that more enjoyable and accessible. Very friendly people. Definitely recommend staying at Victoria Lodge. The rooms were lovely and clean we had our own living room. I'd stay here again.

I wanted a good comfy place to stay just for one night and wasn't going to be spending much time in the room. This place seemed good from the website but it wasn't satisfactory. The shower didn't work properly as every time I turned it on the head fell to the floor if I didn't attempt to catch it first. Every single time someone in the building flushed the toilet there was this huge whoosh sound coming from the bathroom that kept me up all night. The glasses in the bathroom weren't very clean. Bed was comfy and I liked that they had an outdoor "pool" area outside the bathroom. Even tho there was no water in mine so I couldn't actually enjoy it. All this for over $100? No thank you. One thing I will give this place is the kind people who work there. That's why I gave 2 stars.

They gave us the free upgrade from queen studio to twin studio. However it was the worse room ever. Room was very small. Shower was unusable as there was hardly any space to stand. Spa was unusable too as it was concrete steps plus you have to climb the window from bathroom. Saw a cockroach too. Only beds were comfortable. Went on a long weekend with a big geoup of friends. Didn't bother to cancel or change as there were not many options. Will not recommend as for the same price you can get some good options. It doesn't look anything like pictures on website.