Weiti Creek Medical Centre - Weiti Creek Medical Centre 3 Brian Smith Drive

A small practice

Very unprofessional service, no one ever got back to me when they said they would & when I called up they didn't know how to help and they just hung up on me.

Price list for consultations below.

I am not one who usually submit a bad review, but this time it was really a disappointment I have to write one. Thursday, April 1. It was my first visit to this practice after moving to the area. I made the appointment through the online portal. As I was registered for this particular practice. I put in my baby's detail, I typed that she has been having runny nose for a week. Submitted, received sms confirmation. Appoinment at 10.45, we arrived at 10.35, reported to the front desk, asked to wait. At 11.15, another lady (who was the site leader) came and told us that we must leave because my baby is having runny nose. She was very rude in my opinion. She kept mentioning that it is stated in the online portal that if you have runny nose you shouldn't come to the satellite clinic, but to Silverdale medical instead. I said I'm sorry but I have missed that. With very rude tone she said: "you should go as walk in patient. You must not be here. You must leave. Did the other lady told you? Did she ask you any questions?" I said, "no" she continued "I will talk to her about this, you cannot be here". Not even a word sorry for making you wait for so long. I left the place immediately after that. I am not saying that I'm 100% right (I may have missed the notification about the runny nose, will check again once their system is up) but I honestly don't have the intention to put other patients or the medical staff at risk. I simply wasn't aware and in our previous GP practice and at shore care it was not a problem (I completely understand that every practice has different rules). And my disappointment was the rude tone given by the site leader lady. She didn't give me any helpful solution. Telling us to go to the busy main clinic at Silverdale medical as walk in patient with my 10months old baby was not helpful at all. Went home and tried to made another appointment online at Silverdale medical but no luck, their online system has been down. Unfortunately the next day is long weekend and GP practice doesn't open until next Tuesday. So I took my baby to shore care medical, excellent service as always, no fuss about "runny nose can't enter the clinic". Disclaimer: I have not been overseas for the past 14days (or 1 plus year), have not been in contact with person from overseas too, have been very cautious about my family health in this whole covid-19 situation.

Very well looked after by staff for covid vaccinations even although they were obviously very busy and having to deal with unreasonable patients who they were doing their best to help

Such an amazing team at Silverdale Medical. All the clinics are fantastic. Staff are friendly, welcoming & accommodating. The online portal to book appointments and for communication is fabulous, however staff are at the end of the phone if you need help as well. We've been clients for 12 years now and I cant recommend the team highly enough. New Weiti clinic and staff are just wonderful! Highly recommend ?