Zara - Mount Wellington
4/5
★
based on 8 reviews
Contact Zara
| Address : | Zara 286 Mount Wellington Highway, Mount Wellington, Auckland 1060, New Zealand |
| Phone : | 📞 +89 |
| Postal code : | 1060 |
| Website : | https://www.zara.com/ |
| Categories : | |
| Description : | Spanish fashion chain offering on-trend house-brand clothing, shoes & accessories. |
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paul wong on Google
★ ★ ★ ★ ★ Clothes on sale are really worth it! Atmosphere is light and airy with good space between displays so you don't feel crowded with the merchandise
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Abhijeet Kale on Google
★ ★ ★ ★ ★ The store is one of the biggest clothing store in Sylvia Park. Plenty of varieties and clothing to choose from. Plenty of options for people of all age groups. You'll find some cloths which are not really expensive. Good quality as well. Most of them are expensive after all its zara
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ma kavea on Google
★ ★ ★ ★ ★ Didn't have the item i wanted in stock and the check out waiting times were pathetic, waited in line for 15 mins or so, there was no attempt by fellow colleagues to open up another till and those that were at the front were working really slow. The girl that served me wasn't that friendly.
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Dirthouse on Google
★ ★ ★ ★ ★ Each of my trips here all have something in common: the staff are always exceptionally rude and don’t seem to have any interest in exceeding at retail.
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Yvonne Chen on Google
★ ★ ★ ★ ★ Went to the checkout at Kids section, waited a good 20min, then been told that check out Only Open to kids items!
Customer behind me was furious, as she has been "referred" by the check out at Males clothing because it was also closed! !
Very disappointed with the customer service. Such a busy store and only 3 checkout counters available? Even during peak time??
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Sara on Google
★ ★ ★ ★ ★ Zara is my go to in Auckland! Yes, there may not be as much of a choice as there is in Europe, however, compared to other NZ shops, it’s affordable, great style, good quality and always great service!!! I would particularly like to thank the lady in the changing rooms today, who provided some really helpful advice!
Zara is definitely my 1st choice in NZ ?
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Xena R on Google
★ ★ ★ ★ ★ I know the brand quite well as I often travel overseas and found Zara's clothing line quite different in Dubai. Unfortunately, the style and quality of the clothes sold here in New Zealand does not live up to it's standard. Particularly, with the customer service provided here you might as well have customers serving themselves. With so many staff walking around the floor, there still seems to be a long queue at the till. I wonder what everyone is doing? Staff are not approachable at all, no smile, no welcome etc.
The worst and strangest aspect of the store is having to try on clothes in the changing rooms. I went in with my family and they said only one person who is trying on the clothes can go in. Right... So what is the point of going shopping together with family and friends if they aren't there to see you and give there opinion? The worst thing is that the staff in front of the changing room treat everyone like potential robbers which is just appalling. They are constantly tailing you, asking how many items you're taking in and out, checking if you have a bag, oh and if you don't bring out exactly the same number of items as you brought in, then expect to get your bag checked. What if I need another size? Every single item coming in and out, they need to be notified. I don't think airport security is as bad. At the end of the day, you're selling clothes that are the same as majority of the clothes sold in other stores. I have not visited any clothing store with this kind of service. Customers should feel comfortable. Not every single customer would feel comfortable going in front of a line of customers to show their family or friends what they've tried on. Have some understanding. If you have issues with people stealing, then have security at the door or find another solution to your problem. But please do not treat customers this way.
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Stella Collard on Google
★ ★ ★ ★ ★ Unbelievably busy on a Saturday morning. Plus 40ish minutes for the changing rooms - didn't bother. Plus 40 minutes queue to pay, until customer directed me to no queue in the children's dept. Okay, mass produced clothes. Big variety.
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