Air New Zealand - Auckland CBD

The world #1 worst airline Ever.... selfish ,Up themself flight attendant ,Not to mention Air NZ rip off customers by charging extra on anything they can .i wish google has 0 start because one start is even way too much!

The worst call centre ever among many airlines!!! I had to wait more than two hours until my call was answered!

I recently used Air NZ to purchase a compassionate fare to Christchurch for my wife.Filled out the form and the next day a representative from the company rang me to arrange the flight /days . The young lady's customer service was excellent ,and so helpful . Good work Air NZ .

FLIGHTS TO/FROM: Los Angeles, California to Auckland to Queenstown, New Zealand and Queenstown to Auckland DATES TAKEN: 02/21/20 and 02/27/20 I always thought it was weird to review an airline, but my husband and I just enjoyed our experience with them so much that I had to say something. Actually, from now on when traveling to that part of the country, I'm sure we will make it a point to travel using Air New Zealand (it also helps that we fell in love with Queenstown) LONG FLIGHT - For a long flight (12 hour sand 55 minutes from LAX to AKL), this was a blessing. It's always tough to make a long flight comfortable but I found the seats as comfortable as they can be for an airplane. It was easy to walk to the bathroom without feeling you were inconveniencing the flight crew and they were respectful of requests for water. I always hate when you feel like its an inconvenience to ask for more water. They also offer options like the space couch that's cheaper than first class. SERVICE - Great service, as mentioned above, I never felt like I was inconveniencing the flight crew. Always nice to see how "green-conscious" they are - on short flights they had us hold onto our plastic cups, so we weren't using so many for 1 flight IN-FLIGHT ENTERTAINMENT - the free wifi for the entire flight (only for the longer flight) made the flight go by even faster. The in-flight center was also packed with games, TV shows and movies - that I actually wanted to play and watch INTERNATIONAL TO DOMESTIC TRANSFER - My biggest word of caution is the transfer from Internal to Domestic part of the airport. It is quite a haul and 1 hour and 45 minutes was BARELY enough time - we were walking to the stairs to our gate as they were announcing final boarding. It is a POSSIBLE connection in the time-frame if you know the airport. We walked the wrong direction (towards the gates) then realized the baggage check-in was the other direction - losing time. With automated check-in kiosks, it was also a little tough to get information on what to do to get our bags checked in for our domestic flight. BOOKING - We booked both through their website as well as using our Chase Ultimate Rewards points

I wish I could give zero stars. Flight canceled and there is no way to talk to anyone. after 2 hours on the phone waiting, I gave up.

Over a five hour wait on the phone line at last attempt as advised by phone service. Have yet to be able to get through to the call centre in the past three weeks. Terrible customer service. Worse than a budget airline.

Where do I begin? I made a booking through Expedia last year when the trans Tasman bubble was open. Unfortunately, just before I was due to fly, covid struck and the bubble was closed. Air NZ was so quick to cancel my flight. Which is understandable. However, they did not have the decency to refund my money. When I asked them for a refund, they said to contact Expedia because I booked through them. But my question is, if they were quick to cancel my flight, then why not refund the money too? Expedia on the other hand was not aware that my flight got canceled. Til this day, my money was not refunded. I gave up and opted for flight credit, however, I am not satisfied and will be taking this further. Even when I emailed them, no response. The employees who handle the Facebook messages are terrible too.

Terrible customer service at Air NZ Nelson airport. We had already checked in online hours earlier, and were just dropping off our bags. We missed the 30 minute bag drop cut off by literally 1 minute, and they made us pay $100 to rebook on another flight. This is clearly a money grabbing exercise, and pretty poor form from a supposedly premium airline. There was no compassion whatsoever, and when we made it clear we didn’t feel this was reasonable, the Air NZ customer service were rude and belittling. There was another couple on the same flight at the check in counter who were flying without luggage, and they wouldn’t even allow them on the flight. I have always tried to support Air NZ and flown with them over the years (despite their higher prices), however they have definitely lost a loyal customer moving forward.