East Care - Urgent Medical Centre - Golflands
2.2/5
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based on 8 reviews
Contact East Care - Urgent Medical Centre
| Address : | East Care - Urgent Medical Centre 260 Botany Road, Golflands, Auckland 2013, New Zealand |
| Phone : | π +977 |
| Postal code : | 2013 |
| Website : | https://www.eastcare.co.nz/ |
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A Ansh Kapoor on Google
β β β β β Worst experience...
Although it is a medical centre and as a patient I understand that every patient has to act calmly because the time of covid is really bad for this world, I Agreed. But as a medical centre or doctor, they also have some responsibilities to treat equally and respectfully their patient which they don't. They treat according to their equality list. I was in severe pain and I was looked at by 1st nurse after 2 hours of waiting and then I waited 4 hours in a chilled room where the nurse told me to sit and then after a long wait they told me that they don't have the solution so they prescribed Paracetamol. And when I reached home I've got a mail which is an Invoice for $121. I mean Great....
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Eunice Persterer on Google
β β β β β Referred to Manukau East Care Thursday 26th April for a 9.30am appointment. Arrived at the incorrect end of the Clinic only to be told that the Manukau Specialist team were at the other side of the building. Upon entering the correct department I duly waited in line at the reception area where quite a few other patients were being tended too. I was then attended to by the receptionist that recorded my attendance at 9.39am. Unfortunately for me, without any EXPLANATION I was kept waiting in the reception area for ONE & A HALF HOURS. A nurse called me in to have my Blood Pressure & Weight taken before I was called into see a doctor, she, the nurse claimed that she took my statistics at 9.39am the same time as I was supposed to have signed in, which was absolutely NOT true! I approached the Reception area twice to see when I would be able to see a doctor & was told soon, very soon! This of course never happened. When I was called into see the doctor the poor doctor asked how I was? Well that was the wrong question to ask of me at that stage ... I replied that the appointment I was referred to as far as I was concerned was cancelled & that I would definitely be forwarding a MAJOR COMPLAINT about this unforgivable treatment to Management or other. The Nurse tried to make all the excuses in the world that bothered me even more as at that stage I felt very prejudiced by her in my own country, unbelievable?
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Matire Harwood on Google
β β β β β We spent an hour at another urgent care centre and watched the radiologist leave early, despite knowing that we were there for an xray. So we left and checked the Emergency Q app for other options. It had 3 suggestions including a 5 hour wait at Middlemore, but we chose the East Care option. We were seen immediately, had the xray quickly and were home within 2 hours. The triage nurse, receptionists, xray staff, doctor (especially the doctor) and treating nurse were all fantastic, given it was a busy Saturday evening. If we ever need urgent care again, I'll remember to go to East Care first.
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Christen Bell on Google
β β β β β Extremly terrible service. Bring a hot chocolate, blanket and a movie because expect to wait hours even if you are a priority for a head injury. Bad communication between nurses, we were told we were next, 2 hours later the reception said she dosnt know why we were told we were next or prioritised cause we wernt... This review follows by the last 4 terrible experiences we have had here, plus my parents 2 visits with their baby. All bad. Best to find somewhere else that actually cares or actually has more than 1 doctor and nurses who can communicate with each other. 2 hours later, we have been referred for an emergency visit to the hospital... dont bother visiting.
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paramvir singh Wahla on Google
β β β β β Very bad service, they will treat you in a way and make you wait for hours and hours so that you never come back .
Even if you have really bad flu , you are sick , constantly coughing:
East care procedure:
First nurse will take your details at entrance.
Then you will get a call from another nurse to take same details that you have already given at the entrance
Then you ll be told after the wait of 30-40minutes that they ll do a covid test
They after 1 hour someone will come and do the test ( no matter its positive or negative the advice of the doctor regarding your flu will be the same)
Then after another 1 hour of wait the doctor will come to tell you that they canβt do anything in this, it ll go with time .
Like seriously? No Blood test, No ECG nothing
Complete waste of time
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Rev Neil Chand on Google
β β β β β I wish we can give this clinic a zero star as they donβt even deserve a single star. The clinic has few front desk staff who are NEVER friendly, always frowning, rude and disrespectful like as if they under paid and hate their jobs as medical staff. I have been here on several occasions out of desperation as no other clinics are open until 11pm (which is the only plus point). On many occasions I had to deal with this dark complex chubby Indian try-hard lady who always acts over smart (she doesn't realize its so obvious she looks so funny doing that). She NEVER has a smile on her face, she gives this ugly as frowning looks like she hates us patients for asking important questions. She is never friendly, makes sarcastic comments when she thinks you are wrong. On several occasions when I went up to the desk to ask something, she would ignore us completely as she is busy chatting with her colleagues. I would never want to deal with such miserable person in my life and it is very unfortunate that she works in the medical industry. Shame on her!!!
The other staffs are racist and Iβm a witness to many occasions when they blew away the Pacifika and Maori decent, replying so rudely for asking something they unsure about. These staff need to know that we don't come from medical background and we have every right to ask questions if we like and its gives them no right to treat sick people like they do on a daily basis. If you donβt like your job, leave, you do not deserve to be in the industry that requires you to show compassion and love to your patients. Shame on you guys!!!
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millincrip on Google
β β β β β Brought my 1 year old in for the second time this week as he was getting sicker (no gp was available at my normal doctors).
The check in nurse was nice and caring and said we had to wait in the car to be seen (despite negative rat test)
We waited 1 hour in the car before I decided to go back in to ask how long it will to be seen - the new check in lady said 3-4 hours. I donβt know why they didnβt tell me that when first sending me to the car? 3-4 hours in a car with a sick baby!
I ask the receptionist where we were in the cue - she had no idea! We werenβt even in the cue apparently!
She was so rude and had an ugly attitude (Asian lady). She ask me to repeat my name , address etc multiple times to annoy me while my baby is crying in pain. At this point i had been polite but I was starting to get impatient after being fluffed around by her.
She asked me to go to my car to try get rid of me but I stood my ground until she answered my question , quite simple really but my son wasnβt even placed in cue til right then so we had been waiting for NOTHING. My son declined being stuck in a car for so long.
I understand they get busy but come on, it is part of your job to maintain professionalism at all times. If you canβt uphold customer service standards you are in the wrong job.
She also was rambling about other patients to me , pretty much complaining. I have been in customer service for many years and that was strange to me.
Get your waiting list organisation together east care. I went to Ti Rakau instead of waiting and was prescribed medication I should have got on my first visit and Their staff were also busy but very professional.
I also think in general , babies should be properly examined inside , not in a car. You guys missed vital information resulting in my babyβs health worsening.
Never going back!
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Stacey Lam on Google
β β β β β What happened to east care?? The service has gone from 5 stars to zero star! Note to self not to come back. Even if it close by!!! When people are in pain they needs help not told off. Not like they want to go to east care!
So firstly, the doctor assumed instead of diagnosis the ear. Then making false note that I didn't listen to my family doctor when my husband called up, after he trying to book the ear clinic and the ear clinic recommended him to get in touch back with the doctor for ear drop and antibiotics. End result was pointless. Wish I didn't go to east care in the first place!
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