The Doctors Ti Rakau - Burswood
2.4/5
★
based on 8 reviews
Contact The Doctors Ti Rakau
| Address : | The Doctors Ti Rakau 316 Ti Rakau Drive, Burswood, Auckland 2013, New Zealand |
| Phone : | 📞 +97898 |
| Postal code : | 2013 |
| Website : | http://www.thedoctors.co.nz/The-Doctors-Ti-Rakau |
| Categories : |
|
S
|
Sally Mc Neil on Google
★ ★ ★ ★ ★ My family has been coming to this clinic for about 7 years. Mostly we have had positive experiences. The nurses in particular are amazing, helpful, kind and caring. Today I was unhappy about our experience. Covid does not make it ideal and I feel for health professionals. It is difficult... but I bought my daughter in because she had severe pain that was not normal. After a 2 minute phone conversation with the Doctor he diagnosed and gave her some medication. I do not consider this to be quality of care. He was dismissive of her concerns and asked no in depth questions to try and understand why she had made the trip to see a doctor. We were then charged $37 for medication and $42 for a 2 minute phone conversation that left us feeling frustrated, dismissed and that women's health is not important. The Doctors Ti Rakau you can do better than this.
|
|
S
|
Sundae Market on Google
★ ★ ★ ★ ★ I was glad that my baby was able to be seen by a doctor after hours within 10 minutes or so and the doctor (Dr Teresa) and nurses were friendly and gave us some much-needed assurance after I had an unpleasant phone call with Plunket and the GP receptionist. One piece of feedback that I would like to pass through to the clinic though was the different information the person who answered the phone and the receptionist that I met in person gave me. The person on the phone said that there will be no fees for babies/it may be covered through ACC but then we did get charged for the consultation. I understand the need for a fee but did not appreciate having been told different information on the phone and in person.
|
|
N
|
Nerissa Naidoo on Google
★ ★ ★ ★ ★ Really disappointed about the COVID swabbing procedure. I arrived early for my 2.30pm appointment and there were no parking spots so I had to park in a different business’ parking and called reception to tell them where I was. The nurses were swabbing the cars closest to their station and new cars would constantly pull into the newly available spots outside the nursing station and get their swabs despite all the other cars waiting. When it was finally my turn the nurse apologised for the wait and that they had accidentally used my labelled swab on someone else and that they were printing a new one. The nurse came back with my label and it was incorrect (someone with the same last name). She proceeded to swab and when I asked if it was the correct one she said “don’t worry we know who you are”.
|
|
D
|
Delene Reddy on Google
★ ★ ★ ★ ★ Took my 13 year old for her vaccine, Hannah(nurse) was so good and helped my daughter feel at ease! We also had a phone consult with one of the student doctors, Cameron, he was so thorough and worked fast to get all the info I needed. Thank you team, our experience was less scary being at the doctors under level 3..from the receptionist at the door, to the front desk, everyone was friendly and helped us with a smile, under their masks of course!
|
|
Z
|
Zara Emily Hemsworth on Google
★ ★ ★ ★ ★ You'd think a doctors practice especially one that is urgent care would answer the phone. Myself and everyone I know has had issues with reception and even getting through for booking an appointment over the phone.
Apart from a few rude and unhelpful doctors and the fact that they rather put you on a bucketload of medication that you have to have a follow up on every two weeks that 1. don't help and 2. cost you an arm and a leg, all the nurses and other doctors is lovely.
10/10 service from Doctor Allan Coombes can't speak more highly of his kindness and professionalism.
|
|
E
|
ELISE PROUT on Google
★ ★ ★ ★ ★ I had a nasty accident at home. Initially St John ambulance took me to East Care, but the service was far from ideal! For the next couple of days I treated my open wounds on my arm at home, but decided I needed more. So for many days I was going to The Doctors Urgent Care, Ti Rakau Dr. Their Care, empathy , compassion & knowledge was second to none. I can highly recommend the medical staff at this establishment. Nothing was too much for them & they are so friendly & caring.
|
|
W
|
Winnie Carr on Google
★ ★ ★ ★ ★ I have been coming here for years but have decided to switch to a much better practice after spending hundreds of dollars on consultation and medication fees. Doctor could not diagnose my symptoms, did not refer me to do further test. Was not helpful and rather rude. Not to mention another time, wasted my time and money on doing an ultrasound on a lump - to be seen by a public funded clinic and did ANOTHER ultrasound for free.
Would not recommend. So glad I’ve switched doctors
|
|
D
|
Debbie Naylor on Google
★ ★ ★ ★ ★ I have had wonderful care by nurse Sharon, who has been monitoring my surgery scars and changing dressings twice a week since November. Sharon is caring, compassionate, engaging and very sweet natured. I have also been very highly impressed by recent arrival Dr Coombs, whom I declare to be the best doctor I have ever had. He, too, is kind, compassionate , thorough and he listens!!! Thank you to both for everything you have done for me over past five weeks.
|
Write some of your reviews for the company The Doctors Ti Rakau
Your reviews will be very helpful to other customers in finding and evaluating information
Nearby places in the field of General practitioner, Medical Center, Urgent care center, Family practice physician,
Nearby places The Doctors Ti Rakau
