H&J Smith Queenstown - Frankton
4.2/5
★
based on 8 reviews
Contact H&J Smith Queenstown
| Address : | 4 Hawthorne Drive, Frankton, Queenstown 9300, New Zealand |
| Phone : | 📞 +97 |
| Postal code : | 9300 |
| Website : | http://www.hjsmith.co.nz/ |
| Categories : |
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Anne Williams on Google
★ ★ ★ ★ ★ A department store I love! Great range of products and staff so helpful.
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Julie Mcewan on Google
★ ★ ★ ★ ★ A beautiful shop, lovely quality products and clothing but let down enormously by the staff. Too busy chatting amongst themselves to offer even eye contact. Stood at the counter to purchase for what seemed like 3mins with a young lady three paces away steaming garments and another shuffling diffusers about, completely ignoring me. The young woman in the bedding department was the only person to acknowledge that I was even in the store. Not at all a good shopping experience for a first timer in H and J's Frankton.
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Al Man on Google
★ ★ ★ ★ ★ Nice regional store, which has a lot more than you would think in stock
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Amber Lawrence on Google
★ ★ ★ ★ ★ Customer service needssome training. The only staff member serving was away from the till, I approached the til to pay for my purchases, the staff member came to the til and said to me that she was serving someone else that wasn't at the time at the till she was still looking around the store. So I had to wait on the customer to finish looking around then come to the til to pay for her purchases til I got served. Not good at all, the person waiting at the checkout to be served should have priority over the person still looking around the store. Also, your hours stated online need to coincide with the actual hours of the store. Saturday 19th December online stated closing time 5.30pm, when we arrived at 4.55pm we were told that the store was closing in 5mins. Many confused customers left the store
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James and Patricia Sukhwant on Google
★ ★ ★ ★ ★ Our very own Local Department store of which I have been shopping in for nearly 9 years now.
I'm so grateful we have
H&J SMITH for all the local families to shop in.
From bedding to luxury fur coverlets, to sleep wear, to menswear, to the wonderful gift selections that are available to cosmetics, to skincare, and women's Fashionware .
Womens shoes we have it all at
H&J SMITH QUEENSTOWN THANK-YOU FOR SERVICING YOUR COMMUNITY AND BEYOND....
AND THANK YOU TO ALL THE LOVELY STAFF I'VE HAD THE JOY TO KNOW, PAST
AND PRESENT.
PATRICIA SUKHWANT
LOCAL GOOGLE MAPS GUIDE.
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Rachel Stevens on Google
★ ★ ★ ★ ★ I met the owners of h and js a few times they are horrible, wouldn't support them for this reason alone. They are money hungry and think they are better than everyone else that includes their daughters too. Plus the store is outdated and you can find the products online for much cheaper.
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Donita Harry on Google
★ ★ ★ ★ ★ Spacious store. Customer service is good always no matter which staff you come across. The range is good. Got myself couple of tops and they were a good quality. I find this place good for browsing etc as well.
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Clare Sim on Google
★ ★ ★ ★ ★ I haven’t had a bad experience here, went in a couple of times to browse and was asked if I needed help. When I was purchasing an item from the cosmetics section and needed assistance, one of the staff (a young lady at the counter, with blonde hair. I didn’t get her name) was super helpful and she even gave me some suggestions about where I can find an accessory to my purchase in other shops, writing the name of the item down for me on a piece of paper. I thought her customer service was excellent. I’m giving 4 stars only because I feel the design of the store and clothing selection is quite dated.
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