Michael Hill Silverdale - Michael Hill Silverdale 75 Silverdale Street
3.4/5
★
based on 8 reviews
Contact Michael Hill Silverdale
| Address : | Shop 20, Silverdale Shopping Centre, Michael Hill Silverdale 75 Silverdale Street, Auckland 0932, New Zealand |
| Phone : | 📞 +98787 |
| Postal code : | 0932 |
| Website : | https://www.michaelhill.co.nz/stores/michael-hill-silverdale |
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Camilla Copley on Google
★ ★ ★ ★ ★ Amazing service - earrings slightly faulty and replaced with no issue. Very good customer service.
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Hema P on Google
★ ★ ★ ★ ★ The sales person wasn’t friendly at all and had no interest in making the customer happy... so, you are made to feel bad about going to another shop and coming back!! What a pity!!
Terrible customer service!!
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Adele Zara on Google
★ ★ ★ ★ ★ The staff here are INCREDIBLE every time I pop in they're willing to clean my jewelry for me. Love this place so much!
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Tim Stewart on Google
★ ★ ★ ★ ★ Poor experience being told 1 thing by sales person then something different by sales manager. Pushed the after care package so hard it put me off. Luckly i left and purchased same stuff online that night on a click sale 40% off.
And people wonder why retail stores are dieing.
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Jan Moylan on Google
★ ★ ★ ★ ★ Tamara helped me with my on line purchase as the code won’t work. She was attentive to my needs, expressed understanding. Her customer service rocks!
Shop at Michael Hill - be satisfied & happy!
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Sarah H on Google
★ ★ ★ ★ ★ Not impressed at all, was told that I couldn't try rings I like as they said they wouldn't go with MY engagement ring, and showed me what they liked instead. totally put me off coming back.
DONT GO HERE
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Raheel Kerr on Google
★ ★ ★ ★ ★ I absolutely love coming here, and it's so wonderful to be able to see the lovely team at MHJ Silverdale now that shops have reopened.. They go above and beyond in their service and I am always highly appreciative of that. Thank you ladies so much! Ra.
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Rachel-Jane Morgan on Google
★ ★ ★ ★ ★ I am so upset with my service I have received at the silverdale branch yesterday.
My necklace broke on the 31st of July and I contacted Michael Hill online and they said please bring in the necklace and we will replace it. Then shortly after lockdown hit and I wasn’t able to come in store. Finally lockdown ended this month so I chatted a few days ago to someone online on the Michael Hill website and they said yes that’s fine please bring the necklace in to your closest branch.
I ordered this necklace online because I don’t live close to a Michael Hill but I drove 50kms to Silverdale today to have my necklace replaced.
I showed my receipt and was given a new necklace, it was on the counter and then just before I could leave I was told they actually can’t replace it as it is a month out of warranty I explained that it broke over lockdown and lockdown only lifted this month so I’m now coming in as I was told to do online. She says sorry there’s actually nothing we can do.
My engagement ring is from Michael Hill I’ve been a loyal customer and to be turned away like that after being told multiple times to go in store is beyond frustrating.
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