Augenstein's Jewellers & Watchmakers - Browns Bay
4.4/5
★
based on 8 reviews
Contact Augenstein's Jewellers & Watchmakers
| Address : | Augenstein's Jewellers & Watchmakers 60 Clyde Road, Browns Bay, Auckland 0630, New Zealand |
| Phone : | 📞 +9799 |
| Postal code : | 0630 |
| Website : | http://www.augensteins.co.nz/ |
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S Y on Google
★ ★ ★ ★ ★ I took my solar watch to this store to get the capacitor replaced. The male technician said he will just open it up and give it a clean instead as he believed that's all it needed. I was skeptical and was pretty sure the fault was with the solar battery but I went along with it. He did what he said he would and it did start working again only to stop working again after 2 days. I took it back and days later I get a call saying that it needs solar battery replaced, and that it needed to be sent to the manufacturer. So, I was right and he should've done what I asked him to do in the first place instead of making me waste money and time. He gave no admission nor did he offer any apologies. When I complained why I should still be charged for the first bill his attitude changed and became very nasty and hostile and after lengthy exchange he offered to deduct only a small portion of what he charged first time off the next bill. It took almost 4 months before I got my watch back during which I had made numerous follow-ups as they did nothing to proactively keep me informed of what's going on or what to expect. At this point I became quite upset as I felt I was mucked around and made to spend more money than I needed to and still had not received their admission or apology. I decided to contest one more time before picking up my watch and requested that they deduct the full amount from the first charge off the second one. He refused and kept going on about having no warranty. When I kept insisting he became nastier and threatened to dismantle my watch and send it back to the manufacturer! I was terrified and decided to just pay up and get my beloved watch back as soon possible before any wilful harm is done to my precious watch by such a horrible man. ? I will never visit this shop ever again after this horrible experience. ?
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Abi Zac on Google
★ ★ ★ ★ ★ Very friendly owner and always ready to help, convenient and local
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Titiana Walker on Google
★ ★ ★ ★ ★ Highly recommended! Excellent customer service & professional jeweller.
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alison Brown (Brownie) on Google
★ ★ ★ ★ ★ Enroute to Whangarei I enquired as to time to replace a watch battery of 5 yrs, told 30min at most and $21- true to form I was rung 20min later, very pleasant young lady.
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Ian Sutton on Google
★ ★ ★ ★ ★ Absolutely faultless service, I've used them for ring resizing, clasp repair and jewelry cleaning. Each time it's been on time and the work has been perfect. It pays to use a local shop that does all of the work in house, talking to the person who will do the work rather than it being posted to another location.
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Jayden Wong on Google
★ ★ ★ ★ ★ Had one of my watches get fixed here and it was just that easy. Went in and told them my problem, took my watch off me and had a quick look at the issue. Next thing I know it was the next day and my watch was fixed. Everyone had a smile on their face behind their masks and really kind. Would recommend.
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Paul Harper on Google
★ ★ ★ ★ ★ Very friendly and helpful staff. They know their trade well and provide services like repairs, jewellery cleaning etc. thoroughly recommend Augensteins
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Dr Rene on Google
★ ★ ★ ★ ★ Been coming here for literal decades. Beautiful shop. Family and locally owned/run. Won't go anywhere else. We now drive from South Akl just to come back here.
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