Monterey Cinemas Takapuna - Takapuna
4.1/5
★
based on 8 reviews
Contact Monterey Cinemas Takapuna
| Address : | Monterey Cinemas Takapuna 32 Anzac Street, Takapuna, Auckland 0622, New Zealand |
| Phone : | 📞 +97 |
| Postal code : | 0622 |
| Website : | https://www.montereytakapuna.co.nz/ |
| Categories : | |
| Description : | Cinema chain offering blockbusters & indie films, plus kids' programs & live music screenings. |
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Ann Muir on Google
★ ★ ★ ★ ★ Went to the Monterey Takapuna on the Grab One Deal on 4 June.
Took three days for them to answer their phone for a phone booking.
Deal was for a movie (which was not permitted on a recent release)
pizza, ice cream and drink. We asked if we wait to receive the food etc. to take in with us, but were told they would bring it to us. Sure, we got the drink, pizza but no ice cream. We questioned them after the movie, and were told they ran out of them, no refund or offer of anything else, or any apology. The person who served us was extremely rude and he couldn't have cared less, he certainly does need training in customer service. We will not go back EVER!
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Axvin MuChien on Google
★ ★ ★ ★ ★ Awesome little cinema. Love the couch seating. Got the Grabone voucher for movie+pizza. We got served the pizza in the theater!
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Terence Osmena on Google
★ ★ ★ ★ ★ Booked a deal through grabone that had to be booked by phone but it was impossible to reach someone by phone no matter what day or time of the day I called. Tried to email and no response. Messaged through FB who advised better off just walking in and that the session time I asked for had plenty of slots. Walked in to find that they weren’t taking grabone bookings for that event and that they were understaffed. The manager Frank was very rude and said they were understaffed and pointed out that there was popcorn on the floor from yesterday that they still hadn’t cleaned yet. Will never be coming back to this cinema. Pizza tasted like cardboard and toilets were unclean.
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Sue Purnell on Google
★ ★ ★ ★ ★ Very disappointing experience trying to use a Grabone vouchure. As per instructions I had phoned ahead to advise we would be coming in this evening. I phoned three times over the afternoon but phone was never answered and there was no way to leave a message. When we arrived my vouchure was not accepted as they were fully booked and we were not offered a refund when we requested it. Left disappointed and vouchure expires in 4 days time so cannot be used by us. Have been coming to this theatre for 30 years but not again.
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Jason Harvey on Google
★ ★ ★ ★ ★ Hi All, I gave this place 1 star and now changed to 3 due to a misunderstanding on my part. Will edit again after the movie.
Please note for phone bookings required by the cinema, DO NOT try to call unless the first movie of the day has almost started as the place is closed for the majority of the day and opens 15 minutes before the first one of the day. I learned this the hard way.
Big thanks to Maddie for helping out with the booking. Movie was good and pizza and ice cream was good too. Really hot in the cinema though, not sure if the air con was working.
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Debbie Morley on Google
★ ★ ★ ★ ★ Very disappointed. I took my Mum as a treat tonight thinking it would be lovely but not many boxes were ticked other than the movie was entertaining and we enjoyed the pizza and the ice creams. The guy who served us was unfriendly, no smile or hello or enjoy your movie or anything. Didn’t tell us what theatre to go in and wasn’t immediately obvious on the ticket (we were first timers), once we did work it out we walked in and another movie was playing, we weren’t told to take a seat until the theatre was ready, weren’t told when to go in, weren’t spoken to about the pizza flavour, couch wasn’t very comfortable and we had cold air blowing on us on a cold night. Pizza arrived but the ice creams didn’t so I had to go out and ask for them and when I said we were told they would be bought in I was told ‘they were slammed’ and was given two ice creams without nuts which is what was included in the deal. There were only 4 left in the freezer so lucky I did go and get them as would likely to have missed out. Also didn’t seem clean at all. I was really looking forward to a boutique movie experience and was totally disappointed. We run our own business and it doesn’t take much to smile or say sorry for the wait no matter how tough the day is. Needless to say we won’t be going back and won’t recommend to anyone.
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Colin on Google
★ ★ ★ ★ ★ We went on a deal of wine, pizza choc tops/popcorn and 2 tickets. Pizza was card, pop corn burn, cinema dirty and no air conditioning, which they knew but didn't tell anyone till i asked. We got our money back thankfully before watching and went to the Vic in Devonport instead. Much nicer.
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mrpeloquin on Google
★ ★ ★ ★ ★ Really nice sofas with tables in cinema 2. This set up makes the movie feel like you are at home in your own space yet with all the benefits of a proper cinema- big screen, great sound. Staff are great and they make a very good long black. Nice cinema with a relaxed feel, convenient parking and good movie selection
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