NZ Post Shop Bethlehem - Bethlehem
2.8/5
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based on 8 reviews
Contact NZ Post Shop Bethlehem
| Address : | NZ Post Shop Bethlehem 19 Bethlehem Road, Bethlehem, Tauranga 3110, New Zealand |
| Phone : | π +8 |
| Postal code : | 3110 |
| Website : | https://www.nzpost.co.nz/tools/postshop-kiwibank-locator/location/58042-nz-post-shop-bethlehem |
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E. A. on Google
β β β β β The old woman with blonde/brown hair has the worst customer service in Tauranga. She was rude the entire time and was of absolutely no help at all. By the looks of many of these reviews, she seems to be the common denominator in the poor reviews. Maybe itβs time to show her the door.
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Shelley Keill on Google
β β β β β I had a very disappointing experience in this shop today. I went in to post a parcel to Australia( my daughters 30th bday gift ) and had the parcel already in a box I had pre-purchased at the same shop along with my completed customs declaration. The woman behind the counter told me I had the wrong customs dec. when I told her I had been given it by the other counter within their own shop when I purchased the box she told me β well their not post shop so they donβt knowβ. Basically telling me it was my fault . Why would the other counter even have the declarations then ?? . The woman proceeded to be generally patronising and unhelpful . Iβm guessing she posts parcels more than I and could have provided a lot more assistance and maybe just some basic service ?.
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Sarah Adams on Google
β β β β β Worst post office/bank experiences at this Bethlehem location. Lady with blonde brown hair, slim, older, gives the worst customer service. Terrible experiences that we felt we had to write a review to warn people. She always treats you like youβre bothering her and is never helpful. My son went to buy a stamp and mail a letter, she told us it was a package because my son had taped a small flat plastic token in the card which you could hardly feel or would weigh much at all, we went to another location, it was no problem to be mailed as a letter. My husband recently had the same lady who refused to help him because he didnβt bring his own pen to fill out a form, he went to another location, no problem at the Tauranga branch. We avoid this location even though we live in Bethlehem.
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Bill Pan on Google
β β β β β Bad customer service happened twice.
1. Less patient when people ask questions. "If people ask questions, I will have no time." That is from one of the male post officer. "
2. Another post officer refused give me the EMS form poucher, when I received email from NZ post said I can get one. Answer from that lady was " I don't know."... "Buy another shipping pouch." ...
My advice is get really well prepared if you have to go this post office, show the evidence you want they to provide the service, but they may say I DON'T KNOW. Otherwise, choose another NZ POST OFFICE.
PS. Surprise, I am not the first give them 1 star.
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Ryan Hansen on Google
β β β β β Like the other 1 star reviews it comes down to the poor customer service from the βblonde brown haired older ladyβ- who will tell you no and then stare at you from behind the counter instead of providing any sort of helpful assistance. If you are having a great day and want to be brought down a peg, visit her at the Bethlehem Post Shop. All the other staff are friendly and helpful, but Iβll probably call ahead from now on to make sure I visit during her lunch break.
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Marie D on Google
β β β β β The staff here are all very lovely. I have been in the queue and witnessed first hand, the woman mentioned in these negative posts, dealing with a rude, aggressive customer. She handled it really well and was calm but firm throughout this horrible incident. Visibly distressed, she had to continue to serve the waiting customers as though they WERE the most important thing to her. If it was one of the people posting about her, then she gave them more time, patience and respect than they deserved.
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Lynda Kim on Google
β β β β β Extremely rude dark haired, tan skinned lady on the counter. If you have nasty comments to make you about your customers you should make them when the customer is not in earshot. It is not my fault your printer is out of service, I merely asked what other options I had to process the transaction I need to today. Have been in the store previously when a man abused her for her bad service, I now see why. You've lost a significant and loyal customer. Absolutely appalling experience.
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Michaela Wooller on Google
β β β β β I will not be going back to this store even though it is my local. I experienced terrible customer service by an older woman with blonde brown hair. Instead of helping me she stared at me blankly and passive aggressively told me I had to buy my own tape and that they "weren't there to do everything for me." Every other time I had been there with other workers they had been friendly and helpful and taped my package for me. Rather than offering me any help or direction she was rude and nasty. I would like to see her fired as she is terrible at her job and an unpleasant person in general.
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