Samsung Riccarton - Riccarton
4.1/5
★
based on 8 reviews
Contact Samsung Riccarton
| Address : | Samsung Riccarton 129 Riccarton Road, Riccarton, Christchurch 8069, New Zealand |
| Phone : | 📞 +7 |
| Postal code : | 8069 |
| Website : | http://www.samsung.com/nz |
| Categories : | |
| Description : | Contemporary showroom & store showcasing Korean brand's big-box electronics, tablets & computers. |
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J B on Google
★ ★ ★ ★ ★ Hopeless service both staff couldn't be bothered helping when I had an urgent situation with texts accidentally being deleted from my ph they told me 100% would never get them back but didn't even look at my ph settings or even try. Took it Spark & 2 mins later all my texts were retrieved by a lovely helpful lady.
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Kate Dougherty on Google
★ ★ ★ ★ ★ If I could give zero stars I would. Appalling customer service, rude, obnoxious and condescending staff. Was advised by Samsung NZ to drop my phone to them for an repair under Consumer Guarantees Act and under warranty due to a fault. They gave false information about our rights both under the warranty and at law. We left phone with them to escalate and work out what to do with it as they didn't have the parts available to fix it - they then handed it in to Westfield security as lost property!!! Absolutely Disgraceful.
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Hoseong Kim on Google
★ ★ ★ ★ ★ I have bought a galaxy tab s7 plus three weeks ago. It was supposed to come with a bookcover keyboard but I could not get it then because there was no stock in store. One of staff told me that it will be delivered in a week, I asked him three times about it and he said for sure it will be here in a week. After a week, saying I need to wait another week. A week later another week again.
Now still another week.
I have visited the Noel leeming, jb hifi. They actually have it in stock and selling it .
It is really ridiculous.. The Samsung does not have their own product when other companies are selling it.
This device is pretty big. It can not be handled without the cover. I should have just bought a laptop not this one.
I was trying to get a refund but they said no because the box is already opened.
Wow. Samsung. Great customer service.
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tupou tira on Google
★ ★ ★ ★ ★ Great service. Theh made sure to give me that great customer service..winning team
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Avarise on Google
★ ★ ★ ★ ★ Cannot clearly communicate customer needs to other stores. March 21@st Tried to take in my ear buds to get a new case stating I would pay the $170 for a new one after they are shipped up to Auckland to get repaired. The store did not tell the repair place that my buds needed a new case so they emailed me asking me to bring in my case to send it up to Auckland.... thinking then it was being processed after giving my permission again to fix my earbuds and that I would pay the fee samsung riccarton didn't pass on the information to samsung repair place and have been unable to progress. After finally getting another number to call the samsung repair place my buds are being fixed. If you need a repair job done don't take it to them take it to Vodafone or pb tech and get them to send it away for you.
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Mike and Dani Barton on Google
★ ★ ★ ★ ★ Good friendly service
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Martin Smallman on Google
★ ★ ★ ★ ★ The staff member was friendly and helpful unfortunately they couldn't help with the spare part I needed.
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Amelia Hamlin on Google
★ ★ ★ ★ ★ Nice little store in the middle of the mall. Good selection of phones and accessories. The staff are super friendly and helpful. Kirsten was fantastic and helped me sort out my student discount today, which I didn't even realise I could get (thanks Samsung for taking care of uni students!). Great to see them taking the covid safety guidelines of scanning in before entering the stall seriously too. Thanks team!
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