Spark Store Westcity Mall - Henderson
3.4/5
★
based on 8 reviews
Contact Spark Store Westcity Mall
| Address : | Westcity Waitakere, Spark Store Westcity Mall s210/7 Catherine Street, Henderson, Auckland 0612, New Zealand |
| Phone : | 📞 +989 |
| Postal code : | 0612 |
| Website : | https://www.spark.co.nz/store-finder/%23!/store/retail |
| Categories : |
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Joy Beech on Google
★ ★ ★ ★ ★ No impressed at all. Spent 2 hrs in this shop, trying to update my daughters ph and plan. Said i couldnt as there was an outstanding amount of $132.00 to pay, this was not overdue. I paid it there and then so we could do the deal. Nothing owing. Once it was paid, i was then told because she had been late with previous payments (nothing over a month) they still said no.
Been with Spark a long time have 2 other accounts with them plus business.
Disappointed and will be closing all my accounts and moving to Vodaphone.
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Chetan Sagvekar on Google
★ ★ ★ ★ ★ Worst customer service. Bought Samsung galaxy note 10 plus 3 weeks back they took more than two weeks to activate my sim card no proper communication from staff I have to personally come to the shop asking what's going on with my sim card staff couldn't figure out what's the problem. I am still waiting for my Samsung watch which hasn't arrived yet. I never seen such poor level of customer service won't buy anything thing from this shop ever.
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Jay Chou on Google
★ ★ ★ ★ ★ Customer service is not very good...
doesn’t seem to know anything.
They spent good 20 minutes trying to get pay wave up and running..............
Couldn’t even print one bill for the customer
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Carolyn Thorne on Google
★ ★ ★ ★ ★ The young employees think they can get away with treating older people as though they're all a bit thick. Can't complain about the service as there isn't any. The Manager was eating in the store. She was very loud and not at all accommodating any listening skills.
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jun s on Google
★ ★ ★ ★ ★ Worst customer service. Not the first time. Never recommended. Never going back. Worst manager. Customer service is very poor. If there's a zero rating I would go for it. Went there last june 2 of 2021, 530pm
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Sidney Oreilly on Google
★ ★ ★ ★ ★ When I was buying my phone no one asked me for an photo id, when I went to enquire about my account i was told to produce photos first although there is no national Id we forced to carry in this country .the fact that I had a pin no didn't matter being customer for twenty years means nothing. Worst customer service ever. When I asked if I should change to Vodafone I was told yes. I was shocked at rude and obnoxious behaviour. I am not tech savvy but I do know good customer service. Vodafone here I come and would like to know Sparks response in light of these comments. Two other staff or customers carried on watching whatever they were and didn't bother to intervene. No wonder we were the only customers in the store.
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Stephen Bell on Google
★ ★ ★ ★ ★ Saw the guy Zabair needed massive Data Package being on Holiday with No WiFi Absolutely Outstanding Behaviour He Just Sorted IT Top Shelf Bloke AAA+
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Gemma Ferguson on Google
★ ★ ★ ★ ★ Worst customer service I have ever encountered. Rude, couldn t care less, Had to get manager to help me I think she was most rude and unfriendly of the lot. Was trying to get help for my elderly friend, they didn’t want to know or care. After resolving things myself I wish I had told her to leave spark and sign up elsewhere!
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