Big Save Furniture - Botany Downs
3.4/5
★
based on 8 reviews
About Big Save Furniture
About Big Save Furniture
Big Save Furniture is proud to be a New Zealand family owned and operated business.
We understand that everyone is different and we like to decorate our homes in our own unique style.
Whatever your taste, style or budget, you will find the furniture to meet your needs at Big Save.
Contact Big Save Furniture
| Address : | Big Save Furniture D/501 Ti Rakau Drive, Botany Downs, Auckland 2013, New Zealand |
| Phone : | 📞 +99779 |
| Postal code : | 2013 |
| Website : | http://bigsave.co.nz/ |
| Categories : |
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Nathan G on Google
★ ★ ★ ★ ★ Bought a base + mattress combo, mattress was ok, base was cheaply made and had a few timber defects I had to fix myself before it could be assembled. Wish I'd gone with the NZ made Sleepyhead option instead.
Delivery was an absolute shambles. Bought on a Sunday and needed bed for following Saturday. Was told no problem, deliveries were Wed - Fri. Store phoned on Tuesday to confirm delivery would be on Friday. On Thursday evening I get a text to say delivery will be on Saturday so I call the store to query it. Guy in the store says it's a mistake and delivery is definitely on Friday. Friday lunchtime I get a call to say delivery is actually going to be on SUNDAY. I said that wasn't acceptable and they called back later to say best they could do was Saturday afternoon, so we had to cancel our plans and have someone home to receive it. Delivery men were super grumpy as well.
Definitely won't be buying from here again.
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Hetal Rathod on Google
★ ★ ★ ★ ★ It was great experience purchasing our beds from Big save furniture Botany Branch!! Team was very helpful!! We deal with 2 different person and both were Excellent and committed to best service!! Last we deal was ASH and he made things work for us in difficult situation . We are very happy to deal with Big Save Botany.
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Souchean Nou on Google
★ ★ ★ ★ ★ Pool customer services and not pay attention to what we needs.
I first interested in a bedside table which on promotion with poster in store. I took a photos of poster and shown a staff. I told him that I need this one. He took a quick look and ordered 2 for me (3 drawer chest) . I was told that it cost $159 each. Which is differ from what it said on poster. I asked him why it differences ? He said it was the old promotion on Queen Birthday and it now ended. At that moment, I don't want to argue because I think it only $20 differences, so, I just accepted that. However, I still have doubt with that because I felt unfair to pay higher than what they advertised (which do not comply with Fair Trading Act).
Then, I changed my mind to cancel that order. About 5 mins later, I went to counter and asked another staff to cancel order and get refund. I told her the reason why Change my mind. She checked my receipt and found that her colleague ordered the wrong product for me which not the one that I showed photo to him.
In my opinion, he should look it carefully what customer really want, not just assume that is the one. Even I gave him to have a look again, he ignored and just say something that not true like " it was old promotion". If the promotion ended you should take off that poster, because I think it is a misleading pricing.
After that she ordered me the right one and refurn $20 for me. However, her store manager came and told me that it took more than 5 days to get that refund and took more than 4 weeks to get my bedside table.
I was not quite satisfied with the process because I need it quite urgent . Finally, I want to cancel the purchase. The manager just gave us business card and told me to email to the given email in that card. The manager walked away without any email instructions and procedures how to get my refund.
He should at least tell us what to include in email, it might spends only 1 to 2 minutes.
I asked other staff how can I do my refund, He yold me he just need my name, phone number and bank account and he will do the rest for me. That's it.
I been waited for a week, and I still didn't get refund . I called them asked about it. They said it took 5 working days.
In short, staff do not pay attention and rude store manager.
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dr.gagandeep Bhalla on Google
★ ★ ★ ★ ★ Absolutely outstanding customer service from Deepak and Avi. Very helpful and professional. If we need any furniture in the future, this will be my first choice. Highly recommended!
God bless Deepak and Avi⭐️⭐️⭐️⭐️⭐️
Regards
Gagan
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Azraa Islaam on Google
★ ★ ★ ★ ★ Made an online purchase in February and have still not received an indication on when my goods will arrive. Countless calls with different stores has still not rectified the issue and have not received any written response to my email sent to them over a month ago!
Not a great experience and would not recommend to anyone.
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J O on Google
★ ★ ★ ★ ★ Terrible customer service. Bought about $900 worth of products on 23 April. Was told it would take at most 3 weeks, and they would ring me once ready. Nothing.
14th May I rang to follow up - was told by Ash he would check and ring me back by 16th May. Nothing.
18th May I rang to follow up - was told it would definitely be ready be end of next week. Nothing.
27th May I rang to follow up - he said he would check and ring me back in 30 mins. Nothing.
27th May 3 hours and multiple calls later I finally get through. Told the product will be ready by 1st June.
Now it is 2nd June. I have provided my bank account details to get a refund. He said it will take 5 working days. Who knows if that's true. No confirmation email as of writing.
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Stephen Young on Google
★ ★ ★ ★ ★ Good persistent service. Looking at lounge furniture. Disappointed in the lack of colour options in fashion at the moment.
It pays to ask as listed price is often discounted further.This is not a discount store, Furniture is good quality.
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Nigel Smith on Google
★ ★ ★ ★ ★ Appalling customer service from Big Save Botany.
Brought a new lounge suite which we were very happy with. An issue occurred with the reclining mechanism within six months of purchase and was still under warranty.
Emailed them 2nd March and received no response until 27th March when I had to physically call into the store to follow it up. The service person told me "I was just about to reply to you" when I told them of my issue. They emailed self assessement form 27th March which I returned to them 4th April. Its now 29th May and still no response.
Appalling Customer service and not what you would expect from a large company like Big Save.
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