Merchant 1948 Sylvia Park - Merchant 1948 Sylvia Park 286 Mount Wellington Highway
3.3/5
★
based on 8 reviews
Contact Merchant 1948 Sylvia Park
| Address : | Shop S020 & S021 Sylvia Park Mall, Merchant 1948 Sylvia Park 286 Mount Wellington Highway, Auckland 1060, New Zealand |
| Phone : | 📞 +97 |
| Postal code : | 1060 |
| Website : | https://www.merchant1948.co.nz/ |
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Andrew Smith on Google
★ ★ ★ ★ ★ Bought a pair of shoes for work and the sole started separating in first 2 weeks. Went back to exchange and they were going to send them away, leaving me one option of buying a new pair for work while I waited. Instead I took them to Mr Minit and paid to get fixed. Will never shop at Merchant again. Poor service all around.
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Default on Google
★ ★ ★ ★ ★ Had a great experience here buying a new pair of shoes. The staff there are lovely and welcoming. I also noticed that they were patient with customers even if they are quite busy, which is great. Merchant's shoes are on the pricey side but definitely worth considering during discount periods.
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Claudia Forman on Google
★ ★ ★ ★ ★ I went in just for a look and walked out with two pairs of shoes! I have wide feet and am always looking for a nice pair of sneakers or supportive shoes. I think I had a chat with Orchide who has a similar issue and said that the Deuce range is really good. Everyone was really nice and not too pushy in there which was a nice refresher and I was debating between the two pairs which usually in other stores they would force me to buy both! 10/10. Def coming back in once I save up some more ?
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Guy Wilson on Google
★ ★ ★ ★ ★ Poor quality and terrible store policies. Bought a new pair of expensive shoes that had a fault (the sole started to come apart after only wearing 3 times). The shoes would not be replaced or refunded, Merchant must "attempt to repair" them first. I am still waiting for them to be assessed nearly 2 weeks later and still no shoes, not that I want a repaired faulty shoe anyway... Won't be going back
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Sylvie Wilkinson on Google
★ ★ ★ ★ ★ Just been into Merchant Sylvia Park. Spent 10 minutes searching and trying on shoes while the two assistants chatted with each other.(I was the only customer in the shop) I am elderly and cleary needed advice. Found two pairs I liked .. sat there a while waiting... still no approach so put down my shoes and shopped somewhere else. Lift your game ladies or an empty shop will become more common. Such a shame as the shoes were lovely!
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Geoff Wilson on Google
★ ★ ★ ★ ★ Had 100% attentive help the entire shop for my wife and I to both get new shoes for Easter. They're definitely pricey BUT good quality and service along with care tips. Looks like I'll come back for more another day ;)
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Gagandeep Maan on Google
★ ★ ★ ★ ★ One of the best place to buy the shoes....Staff is very helpful and friendly,Mackenzie One of the best sales person and a big Asset for the company....Keep Shining guyz.....
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Hrilina Sabharwal on Google
★ ★ ★ ★ ★ Sun 5th June bought a pair of Bone Cleona boots from Sylvia park. The item was sold to me without telling me that it was a returned item. Noticed 2 marks after I got back home along with sole stickers. Upon calling them I was initially advised that they are not liable to advise customers if the item was returned by another customer as it is in re sellable condition. I was also told that it was my responsibility to check if the boots had any marks. Highly unethical in my opinion and when I pointed it out to them, I was advised I could pick up another pair. Appalling service and unfortunately I am never gonna trust one of ur sales reps .
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