Spark Store Sylvia Park Mall - Mount Wellington
3.8/5
★
based on 8 reviews
Contact Spark Store Sylvia Park Mall
| Address : | Ground Sylvia Park Mall, Spark Store Sylvia Park Mall 286 Mount Wellington Highway, Mount Wellington, Auckland 1060, New Zealand |
| Phone : | 📞 +97798 |
| Postal code : | 1060 |
| Website : | https://www.spark.co.nz/store-finder/%23!/store/retail |
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ANGELA PIKITIA THOMPSON on Google
★ ★ ★ ★ ★ Wow what a experience. They are not just like any Telcos. These guys care about their customers. They are patient, they listen, empathize and always with a smile on all of their faces. Well Done Spark Sylvia Park team. Keep up the amazing work.
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Paige Lillian Smith on Google
★ ★ ★ ★ ★ Terrible experience on boxing day. I went in twice because the first time they were busy and I get that, boxing day is manic. However when I eventually got served the second time I went in, I asked the girl about the iPhone 11 and she said they had run out of the flyers of the deals and didn't have the color I was after. Then proceeded to tell me if I wanted information to look on their website.
What is the point of staff if I am just meant to look at a website? There was no pricing, offers no nothing available. Only a brief message near the phone that said to speak to a staff member.
I ended up moving to Vodafone who told me about their deals and I got a iphone 12 because they discussed their deals with me like a proper sales person.
I will never recommend spark ever again. Terrible experience.
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Dallas T on Google
★ ★ ★ ★ ★ Got a phone on plan from this store. The experience was pathetic. I was served by a young/middle aged indian male. Poor sales skills! When I didnt agree to purchase the plan he was offering instead sticking to the one I already had, he appeared to have an attitude and wasnt as interested in wanting to help. The service was very rushed from there on. I left the store not even given info about how or where I make fortnightly payments for the phone purchase. I would not reccomend this store!
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Jonathan Leef on Google
★ ★ ★ ★ ★ Felt like I was in a Indian scam centre. No cultural diversity, not good SPARK NZ!!
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Michalina Flavell on Google
★ ★ ★ ★ ★ Most USELESS bunch of people on the planet. They told me I had to contact the Spark call centre when I was in store because the people here did not know how to unlock the network to my phone and wipe the surcharge which was in fact, POSSIBLE AS STATED ON THEIR WEBSITE. Train your employees or don't have any at all - doesn't make a difference here!
Recommendation: GO ELSEWHERE
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Trevor Anstis on Google
★ ★ ★ ★ ★ I went a got a fibre modem. It was fine. The guy was very helpful, but I was pleased to get home.
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Triple Queen on Google
★ ★ ★ ★ ★ All my four stars are given to Ace, not the SUPERVISOR, not anyone else. My phone was having a mysterious problem which all incoming calls were not coming through. I can make calls and send and receive texts, just no incoming calls. A new staff came to approach me first, then she took a lot of time and even brought the supervisor. The so-called supervisor assisted the new staff to give me ultimate solution which I have to pay for a SIM card replacement to solve my problem. While Ace was working next the the new staff, she stepped out and helped me to reset the SIM card in their system, at same time she even gave a brief training to the new staff how she shot the trouble and solve it, my phone just came back to alive! Before she served me, Ace had helped another customer to setup his company’s phone, which the other staff had no idea how.
Ace is AWESOME AS!
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Meri-Anna Ngatai on Google
★ ★ ★ ★ ★ Excellent customer service. Great quality products. Affordable prices if you get an account. Very happy with my services over the years.
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