4 Seasons - Wairau Valley
3.7/5
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based on 8 reviews
About 4 Seasons
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Contact 4 Seasons
| Address : | 4 Seasons 1/14 Link Drive, Wairau Valley, Auckland 0627, New Zealand |
| Phone : | π +99 |
| Postal code : | 0627 |
| Website : | http://www.4seasons.co.nz/ |
| Categories : |
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Jorge Bisteni on Google
β β β β β They carry great brands, and I bought a great Broil King BBQ from them which has lasted me 7+ years working really well. Unfortunately I cannot say the same about their support and after sales service, it took me a week for someone to acknowledge my request for parts, and actually place the order, when I needed the parts for our Christmas BBQ. If you go there it feels like nobody is there, and if you call, nobody answers. This may be a December thing, but I feel they could do better.
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Penny Williams on Google
β β β β β We purchased a spa pool on September 5th last year. It finally got delivered yesterday.
Do not ever count on four seasons being proactive in letting you know about delays. We chased them for most information. After other peoples comments regarding delays. Delays throughout covid times are inevitable. Lack of communication is inexcusable.
The new store manager Sue has been more helpful than anyone else.
We would never recommend this store.
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Stephen Bullock on Google
β β β β β Very helpful staff for initial purchase but after sales has been awful. Branch Manager Stephen Kelly doesn't have the decency to call, return emails etc. If you expect good customer services following a sale, avoid and go to a reputable store.
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Heidelore Kuch on Google
β β β β β we have been in the store In Wairau Valley last Thursday and asked for a quote for a spa pool. We found 2 different Spa pools we where fancy of. So I got 2 different quotes. The cheaper one will be delivered in May and the more expensive one we can have right now. Then we asked for the delivery cost and Thomas, the sales person told us it's free delivery to the door step. If we like to have the Spa pool set up we need to pay app. $ 500.00. After we made the decision at home I sent him an email telling him we like to have the more expensive one because we like to have the Spa pool right now. It would be a purchase for over $ 9,000.00. I received an email back telling me we have to pay another $ 500.00 for the delivery. I question this $ 500.00, telling him that he promised the delivery to the door step for free. His respond was: only for the other Spa (the cheaper one) we didn't choose. What a joke. After I told him no wonder the bad reviews and I will add to the bad reviews he came back with an apologies he can deliver free house but we have to wait until mid May. ANOTHER JOKE. NEVER AGAIN
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sue gibbs on Google
β β β β β I have received very poor after sales customer service at this store. I had an issue with mismatched cushions with my new Outdoor setting. They do not return phone calls or emails. Not once did the so called manager Stephen contact me directly to rectify my problem. After many calls to the North shore store, where apparently no one was available, I spoke to Sue who was very helpful and put me onto their head office. Unlike North shore store they were very helpful. I suggest you avoid this store and order online. Won't go back !!
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AJ Joseph on Google
β β β β β I bought a spa on November from these guys, had few issues from the day I purchased, requested for a maintenance person to fix it, its been 7 months now, I haven't seen such hopeless customer support anywhere in Auckland.
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julz cham on Google
β β β β β To the manager of 4 seasons. I would like to acknowledge one of your employees called Sue who works at 4 seasons Wairau Park. Has gone above and beyond to help me with my cushion saga, calling me to update me on what's happening and letting me know she hasn't forgotten about me and still working on finding right size/colour cushions after my dog kindly chewed 2 of them up as dog toys ?ββοΈ. Sue your customer service has been incredible. Thankyou!
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Campbell Smith on Google
β β β β β What can I say. I brought a Broil King BBQ many years ago (best decision I ever have made) from 4 Seasons Wairau Park. Ordered replacement parts but was stumped how to change the burner. Without delay Sue offered to come out and change for me. Job completed.
Broil King BBQ ready to go for another 20 years.
Thanks Sue and team at Wairau 4 Seasons brilliant service !!!
Totally recommend.
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