Hilton Lake Taupo - Hilltop
4.3/5
★
based on 8 reviews
Contact Hilton Lake Taupo
| Address : | Hilton Lake Taupo 80-100 Napier Road, Hilltop, Taupō 3330, New Zealand |
| Phone : | 📞 +77878 |
| Postal code : | 3330 |
| Website : | https://www.hilton.com/en/hotels/akllthi-hilton-lake-taupo/%3FSEO_id%3DGMB-APAC-HI-AKLLTHI |
| Categories : | |
| Description : | Polished hotel offering streamlined quarters & an elegant bistro, plus a sauna & an outdoor pool. |
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Nick Goryachev on Google
★ ★ ★ ★ ★ Great hotel with excellent location and clean facilities.
Few things require improvements from management side - check in system needs attention. We arrive later than allowed check in but room was not ready. Same happen to few more people.
We booked room for 3 and at 10pm discovered that bedding was missing.
Duty manager sorted this problem but again its an indication of poor management.
At the same time staff was nice and friendly and room spacious and clean.
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Tim Spratt on Google
★ ★ ★ ★ ★ Good sized hotel. The rooms spread parts from the reception desk and required walking outside, not a problem, but we do prefer to stay inside the hotel when going from reception to our room.
Staff were friendly and the breakfast was good. Nice small bar area.
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William Dutton on Google
★ ★ ★ ★ ★ Very friendly staff and so helpful. Great warm pool to relax after a long day our. Nice lake views with great sunsets. Room very nice, modern and tidy. Great to see old and new hotel next to each other. Nice to see great old wooden floors in the old hotel. Nice restaurant. Thanks for excellent time. We will be back again.
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Alun Evans on Google
★ ★ ★ ★ ★ Look - I have to be honest. As a Hilton Diamond member I was a little worried before my stay- there had been some poor reviews before my check in. However the hotel more than exceeded my expectations and the staff, the upkeep of the property did the brand proud. I would urge anyone looking for a great place to stay close to Taupo to chose this property. Nice heated pool, decent sized rooms- a good gym and hood good options
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Cynthia Lam on Google
★ ★ ★ ★ ★ We stayed in Hilton Taupo for 2 nights on 3 Jan 2022 to 5 Jan 2022. We understood this is a very busy time of the year...
- Before our stay - I received an email saying that I could download the Hilton App and join Hilton Honors to enjoy a fast and smooth check in via the app - so I did that.
- Upon arrival at the hotel, 3pm on 3 Jan 2022 - I was told by the hotel staff that it make no difference whether I have checked in on the app, I still need to line up (which is fine), I have lined up for 20 minutes and the reception staff told me the room isn't ready yet and ask me to wait in the lobby for a few minutes. The room was not ready until 4pm.
- At night, around 11pm, I needed some assistance with the room and I tried to call the front desk and the house keeping for at least 20 minutes and no one answered the phone.
-The next day, we tried to call the restaurant to make a reservation and no one answered the phone either!
We have almost given up and think it's more like serviced apartment more than a hotel...
However, when we checked out, the staff on duty this morning asked us how was our stay and really showed concern to some of the issues that we have experienced... finally we received some service at this hotel ......... A really big thumbs up for the counter staff on the morning of 5 Jan 2022.
It's really a shame because we really loved the facilities offered and the rooms were nice and clean, the service definitely is not up to scratch with the property. We have stayed in Hilton in other parties of the world including the Double Tree brand (have always enjoyed the warm cookies...) and have high expectations with this trip.
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Russell Smith on Google
★ ★ ★ ★ ★ In these crazy pandemic times it would be easy to expect less in service but this was not the case during our visit. The staff were brilliant & enhanced the visit. The quality of food in the restaurant & in room dining was excellent & the service matched as well.
It is always the people that make the difference & I am very pleased to thank 2 staff in particular
Paratha in the restaurant / bar is amazing. He is so efficient & enthusiastic & carries out his duties with enthusiasm.
Mary Jean in reception took ownership of a problem & sorted it out.
People make a stay memorable
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Emily Collins on Google
★ ★ ★ ★ ★ Pleasantly surprised. Amazing rooms, lovely staff and great views over the lake. I stayed in the one bedroom apartment for 2 nights. I dont have a single complaint. Beds are comfy, super clean and spacious room with large balcony. Facilities such as pool and gym are great, modern and clean. Highly recommend, I come to Taupo monthly and will no doubt only stay here from now on!
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Sharon Ryan on Google
★ ★ ★ ★ ★ Absolutely not what I expected from a Hilton Hotel. It was nice but not outstanding. The reception staff were friendly but two of the three breakfast staff were abrupt and rude and failed to let me know they had run out of filter coffee as I sat and waited for my coffee. Then a young waitress by the name of Esther managed to find some filter coffee. Esther was super friendly and epitomised what excellent customer service was. She smiled and she was helpful. Our room was the Relaxation Suite. It was a great size and had an awesome view and a balcony and that is where the niceness ended. The furniture was dated and chipped. The shelf under the vanity was swollen from water and the bathtub had two big yellow stains. The room was dated. And each morning around 7am the restaurant below would start preparing for the day and it was noisy with trolleys and bottles being thrown out. Didn't get to sleep in. The bar staff were polite and very helpful with drink selections. Overall the stay was nice but I didn't feel it was worth almost $300 per night. There are plenty of other hotels in Taupo that cost less and the rooms are as nice if not nicer.
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