Jo Malone London - Auckland CBD
4.5/5
★
based on 8 reviews
Contact Jo Malone London
| Address : | Auckland CBD, Auckland 1010, New Zealand |
| Phone : | 📞 +998 |
| Postal code : | 1010 |
| Website : | http://www.jomalone.co.nz/ |
| Categories : |
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Cathy Zhang-Donnelly on Google
★ ★ ★ ★ ★ Had the best experience at this store! Maz was amazing, an asset to you for sure. I will be back to say hi :)
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Mamma s Girl on Google
★ ★ ★ ★ ★ I have always adored this place...since last three years this has been my favourite store simply because the way staff treats you..they really make you feel special.. but last visit I had the worst experience as the lady present there named Lauren was so snooty and unwelcoming....extremely unhelpful was her demeanour....it was quite shocking to see a staff like her at Jo Malone a brand I love and respect so much
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Shirleen Louise Ngatamaine on Google
★ ★ ★ ★ ★ My favorite is the pear frescia...omg a close friend gave me the small bottle and its been too long since and I will buy me the big bottle its the best by far? over any designer brand I've come across
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Sally on Google
★ ★ ★ ★ ★ Always my fav brand of perfume !! tysm ?
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Dana Young on Google
★ ★ ★ ★ ★ Corporate has stepped into the store and unfortunately the service has not been the same. I was fortune to have the old manager to provide me the birthday hand massage. She was super lovely and would introduce the brand and give some background information of the store. She would also check in during the massage for example “is the temperature of the towels okay” , “how is the pressure”. She even offer to walk up to the sample table to introduce all the fragrances and mix match our scent for the massage. She even given us a hair spritz as part of the massage experience ! Just an overall a very welcoming hand and head massage.
This time HOWEVER, my partner had a birthday invite and I had the opportunity to come back for the massage. But it is super disappointing. We got rescheduled (which is fine) but no apologies in person nor a little extra effort to compensate for rescheduling our appointment (which the old manager did as my own birthday massage was reschedule too). The head office lady completed both of the hand massages in less than 30 minutes. Very stringent with the amount of sprays, no introduction of what jo malone is, didn’t even offer us to go over to the sample table and smell the different fragrances prior. I wanted to experiment a different fragrance, and wanted something fresh. The other assistant struggled to match my preference and didn’t actually give me the full fragrance profile like “spicy notes, floral, warm tones etc”, simply assumed “sweet”. I just thought the service provided this time was considerably low compared to old management . The old manager had to juggle on her own with customers and my massage. Whereas, this time there were hardly any customers and an extra staff on site !! And they still manage to deliver a below average service.
This is a high end brand so customers do expect service to be parallel. Although Jo Malone products are amazing but service has gone down. Would suggest the store to get the old manager (Maz) to retrain the team, sorry.
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Joyce Barett on Google
★ ★ ★ ★ ★ Went to the Jo Malone on Friday afternoon, visited the stand at Newmarket Westfield (Smith and Caughey) there was only one sales there, I wanted to ask her if a particular scent is available but she just stood there wrapping boxes not even looking at me even though I was standing right in front of her ! When I finally spoke to her, she was cold and uninterested, decided to buy it from the other stand at Farmers Westfield , much more welcoming and friendly service !
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David Reeves on Google
★ ★ ★ ★ ★ The product is beyond repute with perfectly elegant fragrances. Amazing service by the team this evening. They showed genuine interest and offered suggestions that were educated and thoughtful. When an answer wasn't known time was taken to find the information, and creative solutions were explored to different requests. 10/ 10 will be back.
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pennywise on Google
★ ★ ★ ★ ★ Elaine from Jo Malone in Auckland was just lovely to speak with on the phone, knew her product and could not have been more helpful. My package arrived today with a lovely hand written note. As I live out of town she made sure I was able to sample the fragrance to help with my selection and the whole package was beautifully presented. AMAZING SERVICE ? thank you Elaine you are fabulous.
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