Kitchen Things - Sydenham
4/5
★
based on 8 reviews
Contact Kitchen Things
| Address : | Kitchen Things 218 Moorhouse Avenue, Sydenham, Christchurch 8011, New Zealand |
| Phone : | 📞 + |
| Postal code : | 8011 |
| Website : | https://www.kitchenthings.co.nz/ |
| Categories : |
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Debbie Albrecht on Google
★ ★ ★ ★ ★ I didn't appreciate been told a story regarding Smeg small appliances. That they supply Farmers. They do not. Farmers deal with Smeg directly. They are considerably cheaper than Kitchen appliances.
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Aidan Laing on Google
★ ★ ★ ★ ★ Might be time to give your staff a pep talk about customer service. Dull and lack of willingness to help me achieve what I needed.
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NZ mymt on Google
★ ★ ★ ★ ★ When I ordered a cooktop, they said it will be available in two weeks. I understand the difficult situation in this time and had waited for another four weeks with a cutout in my new kitchen benchtop. Whenever I asked them, it's on the way. Finally they said "to be honest, I'm not sure when it's now due". So I cancelled it.
They wrote down all of my credit card information including CVV on my invoice and made a copy of it. I was told that they only process the refunds once a week and will email me a confirmation of refund. While there was no confirmation, thankfully I could get a refund anyway.
From this experience, it was very clear to me that their service and organization was lacking, so unless they do something about this, I would like their next customers to take this into account so nobody else will have to have their time wasted.
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Maureen Lee on Google
★ ★ ★ ★ ★ Just went in for a look and get some information/ideas. Joanne was super helpful and knowledgable. She gave us information and prices to take home and look over. We WILL be back to make a purchase.
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Michelle A on Google
★ ★ ★ ★ ★ Great range of quality kitchen things. Expert and friendly service. Open and clean space. Easy parking.
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David Haywood on Google
★ ★ ★ ★ ★ A good purchasing experience. The sales clerk was very friendly & knowledgable about the various product options. He was even able to match the (significantly lower) price from an Australian chain-store at the local shopping mall, which saved me from having to deal with a soulless corporation -- much appreciated indeed!
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james mack on Google
★ ★ ★ ★ ★ We recently bought a few appliances for our new build. We had to wait a few months for our oven. When it arrived we were pressured to pick up asap. I understand it’s not a storage facility, but when you have spent a large amount of money and had to wait months for a oven that was pre paid for. Only to be told if we don’t pick it up they will sell it to someone else!
TERRIBLE customer service. On this basis alone I would never shop here again or recommend them.
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Helen Cummings on Google
★ ★ ★ ★ ★ Beware if you shop here! A dishwasher purchased from Kitchen Things leaked and damaged my kitchen floor. Kitchen Things fought me all the way to the Disputes Tribunal and ultimately had to pay over $1400. They unsuccessfully tried to say that I had damaged the dishwasher. Kitchen Things don’t care about customer service and will do all they can to avoid their retailer responsibilities under the Consumer Guarantees Act.
As a company Kitchen Things should be ashamed of their behaviour and the way they treated me. They are only interested in sales of expensive appliances and marketing themselves, not in the after sales experience.
Don’t go there. Not a good company to deal with!
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