Vodafone Westgate - Massey
3.9/5
★
based on 8 reviews
About Vodafone Westgate
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Contact Vodafone Westgate
| Address : | NorthWest Shopping Centre, Vodafone Westgate Shop 55/7 Fred Taylor Drive, Massey, Auckland 0614, New Zealand |
| Phone : | 📞 +88 |
| Postal code : | 0614 |
| Website : | https://www.vodafone.co.nz/our-company/our-stores/%3Futm_campaign%3Dgmb%26utm_source%3Dlocal%26utm_medium%3Dorganic |
| Categories : |
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Robert Brouwer on Google
★ ★ ★ ★ ★ Great service, knowledgeable and friendly. Recommended
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Elizabeth Johnson on Google
★ ★ ★ ★ ★ Being in the 80+ bracket we had 3 visits to Vodafone, and customer service was first class. Although the wait time on 2 visits were 20 mins plus. However, chairs were offered to us. No complaints with explanations and service.
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Dr. Fred Angels Musika on Google
★ ★ ★ ★ ★ The worst to say the least ...the poorest customer service I've ever experience. Maybe they should borrow a leaf from Vodafone St. Lukes...they are the best.
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Val Ogorman on Google
★ ★ ★ ★ ★ The staff were hospitable and helpful. Rhe store was bright well signposted and Easy to access .
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Sue Dunn on Google
★ ★ ★ ★ ★ Very efficient service, queries and changes to my plan were simple and clear. I was in there for less than 20 minutes. Great experience
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alexandra hamilton on Google
★ ★ ★ ★ ★ Had to discuss a bill so I went in store and was told to call the finance team. The staff were unable to access this information in store? My question to the store is, why have a store? Customer service is paramount. I pay $130 a month to Vodafone so you think they would value you as a customer. Unfortunately, changing phone providers as a result. Disappointing.
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Lorraine Howard on Google
★ ★ ★ ★ ★ This afternoon I visted this shop because I had been having problems with my cell. Maureen Jones you were a god send. Thankyou so much for your patience and understanding and kindness through the whole process. I really really appreciated all that you did. Regards Lorraine
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Lisa Xu on Google
★ ★ ★ ★ ★ Vodafone has the worst customer service ever!!
My broadband bill this month is $20 higher than expected, so I replied to the bill email to ask why. They told me my $20 discount was expired. I wrote them the second email to show them the proof I have received an email from Vodafone told me my $20 discount will carry over in the next 12 months. With the proof email attached to them properly. Even with such detailed information, they don’t bother to check or do anything, they simply ask me to call sales team so they can apply my discount. I was furious, I believe the customer care team and the sales team both belong to Vodafone, why don’t they communicate with each other? Why should I spend at least half an hour waiting over the phone to talk to sales team? This is a mistake made my Vodafone, why should I be the one to waste time to fix this? So, I sent them third email to ask them to correct my bill before the payment due date, and I told them I won’t call sales team because it’s not my problem. It’s customer care team’s job to help me at least forward my email to sales team to fix the issue. At the end of today, I received email from customer care team again, simply told me to call sales team, they are not going to do anything about this!
This is ridiculous!!!!!
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