Avis Car Rental Queenstown - Frankton
3.9/5
★
based on 8 reviews
Contact Avis Car Rental Queenstown
| Address : | Airport, Terminal Building, Avis Car Rental Queenstown Sir Henry Wigley Drive, Frankton, Queenstown 9300, New Zealand |
| Phone : | 📞 +88 |
| Postal code : | 9300 |
| Website : | https://www.avis.co.nz/en/locations/nz/queenstown/zqn%3Futm_campaign%3DQueenstown-Airport%26utm_medium%3Dorganic%26utm_source%3DGMB |
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Tham “Thamtastic” on Google
★ ★ ★ ★ ★ Pros - Lovely car, friendly person who served us, also location pick up and drop off is convenient
Cons - We paid for the car using airpoints but we would have to pay for taxes, fees and extra for the carseat and snowchains. This was fine. They offered me excess reduction and roadside assistance for $39. I thought this was a one off, they did not say the amount was per day AND that roadside assistance was $50 extra. When the final amount came through I thought the amount they were putting on my card was a credit hold for insurance purposes that would be refunded. I mentioned this and was not corrected.
Everything else was lovely and if they had explained the fees in full I would have rated the experience much higher. I feel that they were made to upsell insurance and aimed to be deceptive about it.
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Caio Ronnau on Google
★ ★ ★ ★ ★ Long story short: SCAM, charged $800 for damage fee already present and fuel fee for a topped up tank. would give it 0 stars if I could
Long story: I was on a company trip, using my card and I would later be reimbursed by the company. Rented a car from Avis CHCH and returned it in Queenstown.
Upon return I was charged Fuel Fee and Vehicle damage repair fee for damage already there.
They keep your credit card info for these charges in specific.
As for the fuel fee, because the vehicle WASN'T TOPPED UP; luckily I had the GST invoice of filling up, minutes before returning the vehicle; so after disputing the fee on the spot they dropped it.
As for the damage, there was a scuff on the front bumper. I could swear I did not scuff the vehicle while I had it but I did not notice the damage when picking the vehicle up and signing the document.
Later I remembered that while going over the damage on the vehicle for the paperwork, I was also recording with my phone the damage I was spotting. On the recording (done when the vehicle was picked up) you can see the scuff already present.
After weeks of disputing and sending the footage recorded upon pickup to AVIS they finally refunded my $800 after the company I worked for at the time threatened to sue AVIS through the legal team they had.
I guarantee that the damage is not repaired, but rather, still there, waiting to be used to swindle more people out of money.
Had I been just a normal customer on holiday that had to return home after visiting CHCH/NZ I would have not seen that money back.
DO NOT RECOMMEND. SCAM
In the past, I used Orange Rentals, for personal use and I was very happy with the service, so I recommend Orange Rentals in CHCH.
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SJ on Google
★ ★ ★ ★ ★ Was grateful to be able to extend my rental when I turned up to collect the vehicle even though it had said 'sold out' online. We were charged significantly more but we didn't care, the convenience outweighed the cost. The car itself was a bit of a shocker, the brakes were not at all responsive which was a concern given the roads between Queenstown & Wanaka and the well-known aggressive NZ drivers. Despite not having any other customers the staff ignored us and carried on talking when we arrived to return the keys so we just popped them in the box and walked away. Would avoid renting from these guys next time as there are plenty of other options and ultimately I just don't trust that had I needed to slam on the brakes that we would have been able to avoid an accident.
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JQ L on Google
★ ★ ★ ★ ★ After check the car and returned the. Being told we made some scratch on the bumper after return. The girl at the reception told us that the insurance will cover all the don’t worried then couple week later we got an email with come very blurry photo shows that “scratch” and ask to pay $700. Total scam.
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LJ Lim-Hewitt on Google
★ ★ ★ ★ ★ We've enjoyed our experience with Avis.
Easy to book with online and when we needed clarity with closing hours and delays in our flights they were willing to accommodate and stayed open till we arrived.
A nice warm welcome by John (consultant at Queenstown Airport) and after a few Ts and Cs we were in our vehicle and out of the airport.
We returned the vehicle a bit late and thankfully they nice enough to refill our gas tank at no extra cost aside from the cost of gas.
Thank you John and Vienne for hosting us.
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Geoff Bennington on Google
★ ★ ★ ★ ★ Terrible customer service. When our flight to Queenstown was cancelled we called to tell them we couldn’t pick up our car as scheduled. They told us we would have to cancel our reservation and make a new one at a higher rate, charging us more money for less time with the vehicle. Thanks for kicking us when we were down Avis. We cancelled all together and booked a car through a different company. Nice job Avis! Way to keep your customers happy! We are happy to support your competitors though!
This all happened on our honeymoon by the way. Also when I spoke to a supervisor on the phone he pretended not to hear me and hung up on me.
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Sarah James on Google
★ ★ ★ ★ ★ I went to Avis the day I arrived after initially booking with another rental company that failed to explain they wouldn't take a debit card bond.
The staff at the counter were very helpful, explaining that I could still book online (cheaper rates) and immediately pick up the car. I spent the next two weeks with an awesome Camry Hybrid.
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Trentyz on Google
★ ★ ★ ★ ★ I use Avis through work, and on personal travel. I am continuously impressed with the service at all NZ locations, but particularly Queenstown. The cars are situated within the airport complex, so no shuttles or travel to the ‘cheaper’ rental alternatives. You’re usually in and out within 10 mins which is great. Contactless drop off works a treat too.
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